multiple reports of same bug-needs fixing
ubuntu at kitterman.com
Fri Jun 1 00:45:48 UTC 2012
On Thursday, May 31, 2012 02:00:21 PM Paul Graydon wrote:
> On 05/31/2012 01:41 PM, Jeremy Bicha wrote:
> > On 31 May 2012 18:58, Lindsey Augustine<lindtine334 at hotmail.com> wrote:
> >> All these bugs describe the same problem: Max Brightness at boot. There
> >> are
> >> a lot of people with this problem.
> >> Will the developers please address these reports?
> > Please stop spamming this list. It is spam to post basically the same
> > thing three days in a row. Repeating yourself won't help the bug get
> > fixed any sooner.
> > Jeremy
> Whilst I agree with you that the repeated spamming is annoying and
> shouldn't be happening (and is possibly counter-productive at best),
> it's worth pointing out that the earliest one of those bug reports was
> triaged around 6 months ago by pitti, and there has been absolutely no
> official communication on the ticket, not even a brief message. As far
> as people know what to them seems a trivial bug means squat diddly to
> Ubuntu, and no one is interested in fixing it. Is it really surprising
> that after 6 months people might be a little frustrated and resorting in
It's quite reasonable that people get frustrated, but 'resorting to this'
isn't productive. There are more bugs than there are people to fix them and in
a community project like Ubuntu screaming loudly doesn't help. It is, in fact
(as you suggest is a possibility) generally counter productive.
If someone really wants an escalation path to get some attention on a bug,
they should go buy a commercial support contract from Canonical (they aren't
very expensive in the scheme of things) and complain through that path. I'd
imagine there's more attention being paid to bugs that customers complain
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