multiple reports of same bug-needs fixing
lindtine334 at hotmail.com
Fri Jun 1 15:43:34 UTC 2012
I'm a solitary home user. Is there a paid support path that I can follow? The support paths I found all were very expensive. hundreds of dollars.
It was not my intention to spam. But my attempts on the forum, AskUbuntu, and my initial emails here all asking for information got no help, indeed little response other than posts describing how many other people have the same problem. None of my initial emails here, where I asked for ideas, advice, apprisal that devs are aware of the bug and are address it or not addressing it, possible solutions, etc, went unanswered. So I kept asking. Thank you for finally respsonding.
I do think it is not right that a serious bug exists like this and that work arounds that can address the bug (eg, rc.local) suffer from bugs of their own that prevent moderation/partial-fix of the problem. This kind of thing should be a priority to address at least one of these bugs considering this. If nothing else because it's an LTS, which people count on to be stable.
I do appreciate all the work that ubuntu devs do. Yet I think this is something that needs to be addressed for Precise. An update to address these issues or some kind of fix that developers can post or answer on AskUbuntu that will temporarily resolve the problem. I have an AskUbuntu question open on it. It would be great to learn of a solution to moderate the problem. Nothing I've tried with rc.local has worked because of the rc.local bug.
> From: ubuntu at kitterman.com
> To: ubuntu-devel-discuss at lists.ubuntu.com
> Subject: Re: multiple reports of same bug-needs fixing
> Date: Thu, 31 May 2012 20:45:48 -0400
> On Thursday, May 31, 2012 02:00:21 PM Paul Graydon wrote:
> > On 05/31/2012 01:41 PM, Jeremy Bicha wrote:
> > > On 31 May 2012 18:58, Lindsey Augustine<lindtine334 at hotmail.com> wrote:
> > >> All these bugs describe the same problem: Max Brightness at boot. There
> > >> are
> > >> a lot of people with this problem.
> > >>
> > >> Will the developers please address these reports?
> > >
> > > Please stop spamming this list. It is spam to post basically the same
> > > thing three days in a row. Repeating yourself won't help the bug get
> > > fixed any sooner.
> > >
> > > Jeremy
> > Whilst I agree with you that the repeated spamming is annoying and
> > shouldn't be happening (and is possibly counter-productive at best),
> > it's worth pointing out that the earliest one of those bug reports was
> > triaged around 6 months ago by pitti, and there has been absolutely no
> > official communication on the ticket, not even a brief message. As far
> > as people know what to them seems a trivial bug means squat diddly to
> > Ubuntu, and no one is interested in fixing it. Is it really surprising
> > that after 6 months people might be a little frustrated and resorting in
> > this?
> It's quite reasonable that people get frustrated, but 'resorting to this'
> isn't productive. There are more bugs than there are people to fix them and in
> a community project like Ubuntu screaming loudly doesn't help. It is, in fact
> (as you suggest is a possibility) generally counter productive.
> If someone really wants an escalation path to get some attention on a bug,
> they should go buy a commercial support contract from Canonical (they aren't
> very expensive in the scheme of things) and complain through that path. I'd
> imagine there's more attention being paid to bugs that customers complain
> Scott K
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