Ubuntu gaming team - raising incidents

Mike Jones eternalorb at gmail.com
Fri May 1 15:15:42 UTC 2009

> >Hi folks,
> >
> >> If users are assigning bugs to a team, in virtually all cases they are
> >> wrong to do so.  Assignment indicates some expectation that work will be
> >> done.  End users do not have the right to direct developers (whether
> paid
> >> or volunteer).
> >
> >Speaking as an end-user, could the original poster be referring to
> >initially raising an incident against the team "Linux"?  I believe this
> >is where an end-user would log the initial incident report to?
> >
> >Sorry for the use of ITIL terms - please feel free to translate to
> >Ubuntu nomenclature... I think ITIL after working in support for quite a
> >long time..
> >
> >Surely an end-user isn't *directing* developers, but raising a request?
> >
> >Thoughts?
> For users that don't have some kind of commercial support contract (they
> have their own, separate mechanisms for rasing issues), filing a bug is the
> appropriate method to bring a system deficiency to developers.  In Ubuntu,
> bug assignment generally carries the connotation of work assigned (either
> self assigned or by a supervisor in some cases).  Some teams may have
> different policies, but in general it is not appropriate.
> Scott K
> I'm not sure I understand why users have the ability to assign bugs if they
should not be doing so. Ubuntu is used by a very broad audience. Some of
this audience does not understand what a bug report is for, and might
consider the bug filing apparatus to be similar to tech-support. It isn't
necessarily that the users would assign a bug maliciously, but at the same
time why do normal users have the ability if they should not be using it?

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