Ubuntu gaming team - raising incidents

[Andrew]

On Fri, May 1, 2009 at 11:15 AM, Mike Jones <eternalorb at gmail.com> wrote:
>
>> >Hi folks,
>> >
>> >> If users are assigning bugs to a team, in virtually all cases they are
>> >> wrong to do so.  Assignment indicates some expectation that work will
>> >> be
>> >> done.  End users do not have the right to direct developers (whether
>> paid
>> >> or volunteer).
>> >
>> >Speaking as an end-user, could the original poster be referring to
>> >initially raising an incident against the team "Linux"?  I believe this
>> >is where an end-user would log the initial incident report to?
>> >
>> >Sorry for the use of ITIL terms - please feel free to translate to
>> >Ubuntu nomenclature... I think ITIL after working in support for quite a
>> >long time..
>> >
>> >Surely an end-user isn't *directing* developers, but raising a request?
>> >
>> >Thoughts?
>>
>> For users that don't have some kind of commercial support contract (they
>> have their own, separate mechanisms for rasing issues), filing a bug is
>> the
>> appropriate method to bring a system deficiency to developers.  In Ubuntu,
>> bug assignment generally carries the connotation of work assigned (either
>> self assigned or by a supervisor in some cases).  Some teams may have
>> different policies, but in general it is not appropriate.
>>
>> Scott K
>>
> I'm not sure I understand why users have the ability to assign bugs if they
> should not be doing so. Ubuntu is used by a very broad audience. Some of
> this audience does not understand what a bug report is for, and might
> consider the bug filing apparatus to be similar to tech-support. It isn't
> necessarily that the users would assign a bug maliciously, but at the same
> time why do normal users have the ability if they should not be using it?
>
> -Mike

Well for one thing, many "normal users" also give back and fix bugs
themselves despite not being part of any official development team. As
part of this they assign themselves. There are other potential use
cases as well. I've seen devs on IRC talking about a bug with a user,
and _ask_ them to assign them in order to put it on their to-do list.
Assigning your self also used to be part of the bug triage workflow.
While that has wisely changed for Ubuntu, some upstreams using LP
might still do this.

In general, Launchpad seems to be very open about most permissions.
While this does sometimes become an issue, I personally think that it
also encourages people to get involved.

Only once has someone seen my name in a changelog (strangely enough,
not the most recent upload) and assigned me to a bug. I think this is
more of an issue with teams (ie someone assigning MOTU).

- Andrew Starr-Bochicchio