<div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> >Hi folks, > >> If users are assigning bugs to a team, in virtually all cases they are >> wrong to do so. Assignment indicates some expectation that work will be >> done. End users do not have the right to direct developers (whether paid >> or volunteer). > >Speaking as an end-user, could the original poster be referring to >initially raising an incident against the team "Linux"? I believe this >is where an end-user would log the initial incident report to? > >Sorry for the use of ITIL terms - please feel free to translate to >Ubuntu nomenclature... I think ITIL after working in support for quite a >long time.. > >Surely an end-user isn't *directing* developers, but raising a request? > >Thoughts? For users that don't have some kind of commercial support contract (they have their own, separate mechanisms for rasing issues), filing a bug is the appropriate method to bring a system deficiency to developers. In Ubuntu, bug assignment generally carries the connotation of work assigned (either self assigned or by a supervisor in some cases). Some teams may have different policies, but in general it is not appropriate. Scott K </blockquote><div>I'm not sure I understand why users have the ability to assign bugs if they should not be doing so. Ubuntu is used by a very broad audience. Some of this audience does not understand what a bug report is for, and might consider the bug filing apparatus to be similar to tech-support. It isn't necessarily that the users would assign a bug maliciously, but at the same time why do normal users have the ability if they should not be using it? -Mike </div></div>