Standard answer for long standing bugs

Mathias Gug mathiaz at
Wed Aug 8 17:50:00 BST 2007

Hi Brian,

On Wed, Aug 08, 2007 at 09:03:36AM -0700, Brian Murray wrote:
> In regards to "New" bugs that have not been touched, only bugs that do
> not have questions in them should be in the "New" state, and that are 
> quite old I have been using the following response:
> "Thank you for taking the time to report this bug and helping to make
> Ubuntu better.  You reported this bug a while ago and there hasn't been
> any activity in it recently.  We were wondering is this still an issue
> for you?  Thanks in advance."
> However, as we are actively trying to promote testing of Gutsy I would
> also add something like:
> "The issue that you reported is one that should be reproducable with the
> live environment of the Desktop CD of the development release - Gutsy
> Gibbon.  It would help us greatly if you could test with it so we can
> work on getting it fixed in the actively developed kernel.  You can find
> out more about the development release at
> ."
> If the bug could in fact be reproduced using the live environment.

Could the Bugs/Responses wiki page be updated with this information ?

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