[Ubuntu-be] current support requests; ticketing system needed

Luc Stroobant ubuntu at stroobant.be
Mon Jun 5 13:19:00 BST 2006


Mark Van den Borre schreef:

> Any suggestions on _easy to maintain_ libre ticketing systems?

We are using otrs since a few years for our vzw (asbl). It's written in
Perl + MySQL db.

http://www.otrs.org/

We never had real problems with it, it's stable and quite easy to
maintain. You'll probably have to invest a few hours in the initial
setup and administration, but after that it works fine and it's easy to
use for the people that answer tickets.

Luc



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