Problems with a Dell AIO 922 Printer

[Mark M Lambert]

hi Pew, I'll try and give you some help with this ...


On Fri, 2008-02-01 at 14:12 +1100, pew_from_hobart wrote:

> I am using my Dell Dimension 8200 computer system with a Dell AIO 922
> (Printer / Scanner).
> 
*snip*
> 
> Also, the only size for printer paper is "Letter" whereas I need to
> use the metric size "A4". How do I install the metric paper sizes?!?

I'm a bit confused by the above statement. What do you mean by "the only
size for printer paper is Letter"? Are you getting this message from a
program? If so, what program, and how do you get this message?

> My main questions are: What are my options for using this printer to
> print stuff? How can I test it? As I said, I recently installed
> re-inked colour and black cartridges in it. Could this be the
> problem?!? (printer has messages warning of low ink levels, but I'm
> told this is normal for re-inked cartridges.)

It sounds like your main stumbling block is the problem you describe
below ...
> 
> The printer LCD window says something about "load paper then press the
> menu key" but when I press the menu key it fails to load the paper.

This sounds like a hardware problem, not a Ubuntu problem as such. Is
the paper inserted into the printer correctly? It should be less than
100 sheets, firm against the right hand side. Are you using too many
sheets? IS the paper torn, wrinkled or folded? Does the printer LCD
display anything when you press the menu button?

My suggestion is fiddle with the paper and printer until you get rid of
the "Load paper" message then get back to us. If it is a new printer you
can ring the Dell support line and they may help you get this initial
problem sorted.

Cheers
Mark