Problems with a Dell AIO 922 Printer

Sat Feb 2 01:02:14 GMT 2008

Hi Mark & All,

On 02/02/2008, Mark M Lambert <mark+linux.ubuntu at marklambert.net> wrote:
>
>
> hi Pew, I'll try and give you some help with this ...
>
>
> On Fri, 2008-02-01 at 14:12 +1100, pew_from_hobart wrote:
>
> > I am using my Dell Dimension 8200 computer system with a Dell AIO 922
> > (Printer / Scanner).
> >
> *snip*
> >
> > Also, the only size for printer paper is "Letter" whereas I need to
> > use the metric size "A4". How do I install the metric paper sizes?!?
>
> I'm a bit confused by the above statement. What do you mean by "the only
> size for printer paper is Letter"? Are you getting this message from a
> program? If so, what program, and how do you get this message?

I was using OpenOffice.org 2.3's Writer program and when I select printer
properties the only paper size selectable is "Letter". As I said, I need to
use the metric size of "A4".  I noticed today that when I select printer
properties in Firefox, I can select A4 size. I re-checked Writer and still I
can only choose "Letter".

My attempts to print a page from Firefox result in the printer doing nothing
at all.

> My main questions are: What are my options for using this printer to
> > print stuff? How can I test it? As I said, I recently installed
> > re-inked colour and black cartridges in it. Could this be the
> > problem?!? (printer has messages warning of low ink levels, but I'm
> > told this is normal for re-inked cartridges.)
>
> It sounds like your main stumbling block is the problem you describe
> below ...
> >
> > The printer LCD window says something about "load paper then press the
> > menu key" but when I press the menu key it fails to load the paper.

I think the message in the LCD window of the printer referred to the printer
trying to do some kind of alignment cleaning. I have not been able to get
that message again (printer asking me to load paper again).

This sounds like a hardware problem, not a Ubuntu problem as such. Is
> the paper inserted into the printer correctly? It should be less than
> 100 sheets, firm against the right hand side. Are you using too many
> sheets? IS the paper torn, wrinkled or folded? Does the printer LCD
> display anything when you press the menu button?

I have tried both with about 20 or so sheets and also with a single sheet of
A4 paper. The paper is NOT torn, wrinkled or folded.

My suggestion is fiddle with the paper and printer until you get rid of
> the "Load paper" message then get back to us. If it is a new printer you
> can ring the Dell support line and they may help you get this initial
> problem sorted.

The load paper message is gone. This is not a new printer. Actually it is so
old that the model of printer has been superseded and Dell no longer sell
cartridges for it... that's why I had to use re-inked cartridges.

Note also that I tried to print a web page Firefox and I could not get any
response from the printer. It did not even try to load paper.

Cheers
> Mark
>
>
Yours Faithfully and Frustrated,
PEW   ;-))))

-- 
Fond Regards,
Peter Eric (aka 'pew') WILLIAMS

My free website is:
http://pewtas.googlepages.com  (or)  http://tinyurl.com/yuyejs

(please visit my free website and let me know what you think about it.)
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