Support Team

[Steven]

I'm envisioning:

1) Finalize a list of venues the Support Team will monitor (forums, IRC,
mailing lists, etc), and officially list them on lubuntu.net (either on the
download page or the about page); i.e. info about Lubuntu or the download,
where to find documentation, and where to find support.

2) Use an existing mailing list or make a new one where members of the
Support Team post support questions that they could not answer or would
like a second opinion on.

3) Keep track of A) support questions that should really have documentation
about them but don't and B) support questions that are actually bug
reports, and report these to the Docs Team and QA Team respectively.

This would be a lot easier if there were more than five people on the team
though. I wonder if people from the Lubuntu One Stop Thread, etc. would be
interested in organizing....

-Stenten


On Wed, Jan 11, 2012 at 11:17 PM, ∅ <maps.backward at gmail.com> wrote:

> 1 sure. I like this structure more anyway.
> 2 I'm hearing you say we communicate through different means so we should
> have one non-real time means to chat that's not disruptive to the general
> public. Isn't that called another mailing list? :) As a list hater, I think
> that seems best.
>
> wxl
>
>
>
>
> ------------------------------
> On Jan 11, 2012 8:07 PM, Phill Whiteside <phillw at ubuntu.com> wrote:
>
> Hi folks,
>
> as Support Team could well be a meeting point of different support forums
> (ubuntu, lxde, askubuntu etc.), IRC channels (lubuntu, lxde etc.), general
> mailing list and any other means people help out it's taken me a little
> while to envision a structure for it. So, here goes my v0.1 attempt I am
> trusting you all to improve on it!
>
> 1) It does not have a 'Team Leader' in the usual sense of it, but a
> co-ordinator.
> 2) Due to the fact some people don't like Forums, some people don't like
> IRC and we are scattered across Time-Zones I suggest it is run by email.
>
> This then begs the question, is such a grouping going to replicate /
> detract from our mailing list or can it be a list where people can 'chat' -
> a bit like an offtopic IRC channel where support is done on support and we
> swap ideas / recipes / life in general?
>
> Your thoughts on the matter would be appreciated & please feel free to
> suggest something completely different that can accommodate all the various
> ways in which support is given.
>
> Regards,
>
> Phill.
>
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