Are you providing Local Support?

[Randall Ross]

Ubuntu Vancouver provides support locally to all Ubuntu users in
Vancouver BC, in person, free-of-charge at centrally located public help
sessions. We have a dedicated team of technical volunteers that assist
with common issues, mostly around installation, configuration, and
drivers. We are also available at these sessions to provide 1-on-1 tutoring.

Our support events are hosted once a month (sometimes more if demand
warrants). We also have occasionally dispatched our tech volunteers to
do house-calls under emergency situations.

Note: Our definition of local does not match what others are calling
'local' (in reference to regional and national teams.) We cover a city
area that is walkable, bikeable, (or by local transit) and in general no
more than 30 minutes commute from end to end.

We do not offer tech support on IRC as we have found that people having
issues in our city do not use it either because they don't know how to,
or the issues that they are having prevent them from using it. Our
target audience for local support is everyday, normal Ubuntu users...
those people across the chasm.

Cheers,
Randall
Ubuntu Vancouver LoCo

--


On 10-08-27 07:13 AM, YoBoY wrote:
> Hi,
> 
> Sorry to ask this stupid question but, what is Local Support ?
> 
> Lot of teams in the https://wiki.ubuntu.com/LoCoTeamList and in
> http://loco.ubuntu.com/ are providing local support, but I really don't
> understand what is this "Local Support" for the Loco Teams. I don't
> think my team is providing such thing. In my comprehension of the words,
> local support is when a user can call to have help from another
> user/member in his area. How a new user can understand that "provide
> local support" ?
> 
> So I'll really pleased if the other locos could share their thought
> about that.
> 
> Thanks
> 
> YoBoY
>