[Bug 357293] [NEW] Brother MFC-7820N USB do not print

[Jean-luc Henry]

Public bug reported:

Binary package hint: brother-cups-wrapper-laser

Brother MFC-7820N is detected prefectly on USB connection. But
unfortunatly printing does not work at all (even test print).

The error message says that the printer is not connected (but it is).

Here are some other informations:

$ /usr/lib/cups/backend/usb 
direct usb://Brother/MFC-7820N "Brother MFC-7820N" "Brother MFC-7820N USB #1" "MFG:Brother;CMD:PJL,PCL,PCLXL;MDL:MFC-7820N;CLS:PRINTER;"

$ dpkg -l | grep brother
ii  brother-cups-wrapper-laser                 2.0.1-2-0ubuntu5                     Cups Wrapper drivers for laser brother printers
ii  brother-lpr-drivers-common                 1.0.0-4-0ubuntu1                     Common files for brother-lpr-drivers packages
ii  brother-lpr-drivers-laser                  2.0.1-3-0ubuntu3                     LPR drivers for laser brother printers

$ lsmod | grep usb
usblp                  20224  0 


On printer USB connection, here is what is added to /var/log/syslog:
Apr  7 16:52:08 V kernel: [ 1671.212090] usb 2-2: new full speed USB device using uhci_hcd and address 3
Apr  7 16:52:08 V kernel: [ 1671.441095] usb 2-2: configuration #1 chosen from 1 choice
Apr  7 16:52:08 V kernel: [ 1671.450211] usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x04F9 pid 0x0181


$ lpinfo -v
network socket
network beh
direct hal:///org/freedesktop/Hal/devices/usb_device_4f9_181_000G7J288257_if0_printer_noserial
direct usb://Brother/MFC-7820N
direct hpfax
direct hp
network http
network ipp
network lpd
direct scsi
network smb


I have also attached a test page print debug error message. I unplugged my printer, I configured cups in debug mode and then I have done a tail -f /var/log/cups/error_log. Here is what appear when I plugin my printer and then when I try to print a test page.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
Package: brother-cups-wrapper-laser 2.0.1-2-0ubuntu5
ProcEnviron:
 LANG=fr_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: brother-cups-wrapper-laser
Uname: Linux 2.6.28-11-generic i686

** Affects: brother-cups-wrapper-laser (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386

-- 
Brother MFC-7820N USB do not print
https://bugs.launchpad.net/bugs/357293
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