PDF files fail to print (postscript error?) in 24.04, both from atril and evince. Print OK in 23.10.

[Tommy Trussell]

On Thu, Jun 6, 2024 at 2:48 PM Tommy Trussell <tommy.trussell at gmail.com>
wrote:

>
>
> On Wed, Jun 5, 2024 at 3:42 AM Chris Green <cl at isbd.net> wrote:
>
>> I have recently rebuilt my desktop system on new hardware and moved it
>> from xubuntu 22.04 to xubuntu 22.10.
>>
>> When I try and print PDF files from either atril or evince (I've not
>> tried anything else yet) they fail to print and the following appears
>> on the printer:-
>>
>>     ERROR:
>>     configurationerror
>>     OFFENDING COMMAND:
>>     setpagedevice
>>     STACK:
>>     --nostringval--
>>     false
>>     792
>>     612
>>     0
>>     0
>>     792
>>     612
>>     --nostringval--
>>     5
>>
>> The output is identical whether I use atril or evince.  It looks like
>> some sort of postscript error to me.
>>
>> Printing the same file to the same printer from an xubuntu 23.10
>> system works OK and the printer works OK from the 24.04 system when
>> printing other files.
>>
>> The printer is an OKI MC342 and I just selected the offered drivers
>> when I installed the xubuntu 24.04 system.
>>
>> Can anyone suggest what the problem might be, and/or how to fix it?
>>
>
> It looks like the postscript setpagedevice call is looking for some values
> on the stack, but the top item on the stack is empty.
>
> The man page for pdftops includes the setpagedevice call, which confirms
> how it's used.
>
> https://manpages.ubuntu.com/manpages/trusty/man1/pdftops.1.html
>
> SO
>
> The first thing I might try is to choose whichever printer you are trying
> to use in the Print General tab, click the Page Setup tab, and make sure
> the Paper Size is a reasonable choice, such as US Letter, A4, or whatever
> you normally use. Also see that the Scale and Orientation settings are
> reasonable.
>
> If there's garbage in the page data (such that you cannot change it to
> something that works), I wish I could say where to look -- there must be
> defaults loaded into CUPS (the printing back-end) from somewhere. If you
> use a PPD you might try deleting the PPD and reinstalling it.
>
> I just looked in /etc/cups and one of the config files pointed to
> /usr/share/cups, so those general locations are where I would dig around.
>
> I just realized you didn't say whether you are trying to print to a
> printer or to a PDF, but in either case it sounds like some glitches
> somewhere. If you're having trouble printing to a particular printer, you
> might, for example, try reinstalling the printer driver.
>

CORRECTION: you DID say you were printing to a printer. Try reinstalling
the driver!
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