Keyboard not working after install.

[Owen Thomas]

Hello Liam.

On Sat, 27 Jan 2024 at 01:22, Liam Proven <lproven at gmail.com> wrote:

> On Wed, 24 Jan 2024 at 03:56, Owen Thomas <owen.paul.thomas at gmail.com>
> wrote:
> >
> > My old computer broke, so I bought a new one.
>
> "Broke" is awfully vague, but OK. The question is about the new one.
>

Indeed, you are correct.


>
> > This computer is known to Ubuntu (in the About Ubuntu dialogue) as
> "_COM1_ Q16-7A405-BM _55_".
>
> That is... not very informative.
>
> Is it an Infinity Q16 gaming laptop?
>
> https://www.infinitygaming.com.au/product/q16-7a405-bm/


My information appeared to be informative. My new computer is a large
laptop unit that has the word Infinity on it. A very "chunky" device (cost
me about 1500 Australian dollars - 780 British pounds) which also appears
to be quite fast. How do I know this? Because my own programs demonstrate
something which took about 40 milliseconds on my old laptop appears only to
take about 3 on the new one.


>
>
> Is its UEFI up to date? The company I link to above do offer updates:
>
> https://www.infinitygaming.com.au/bios/
>

I will look into that.


>
> This is probably much easier if you still have Windows installed. If
> you are not dual booting, I'd contact them and ask.
>

I obliterated Windows as soon as I got it out of the box. A Windows DVD was
included, but there appears to be no drive - perhaps they assumed I might
get an external one if I needed to.


>
> You may be able to do it with the the Firmware tool in Ubuntu. It's an
> optional install.
>
> I'd make that troubleshooting step #1.
>

Your tips are helpful. I was thinking of upgrading Ubuntu to 22.04.1 and
see if this would help; perhaps you can offer advice here?

Thank you.

  Owen.
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