Questions about Linux Mint and this list

[Little Girl]

Hey there,

Peter Flynn wrote:
>Little Girl wrote:

>> It looks like that won't be necessary, though, because it turns out
>> that Ubuntu's bug-tracking interface only asks one question and oh,
>> so kindly gives you an "I don't know" option as one of its possible
>> answers, so you should be all set. 

>I never came across that, but the docs suggested that if I was
>reporting a bug in the live CD/USB installer, I should use "linux"
>as the package.

It was in the incorrect URL I had previously given you. After
actually reading the ReportingBugs page (out of morbid curiosity), it
turns out that this is the correct URL for manually filing bug
reports:

https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect

That will ask you to briefly describe the bug, check the list of
similar bug reports to see if it already exists and if it doesn't,
you'll get the question about the package (with the "I don't know"
option), an area in which to describe the bug, and an opportunity to
tick a box if this is a security issue.

>It accepted that, and then came back and asked me for the logs, so I
>had to go through the boot process again, and then run
>apport-collect nnnnnn I assumed this would create a log file that I
>could upload,

Apparently, both apport-bug and apport-collect gather the same
necessary information about the issue. The difference between them
seems to be that apport-bug adds the information to a new bug report,
whereas apport-collect adds it to the existing nnnnnn bug report.

>but instead it requires a network connection and a browser to be
>executing /before/ you type the apport-collect command, which they
>don't say but I guessed (new users might have trouble with that).

If you've got the power to make the edit, you could add it.
Otherwise, that would be a great suggestion to give to the bug team.

There's a section in that ReportingBugs page on how to work with
apport offline:

https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_when_offline_or_using_a_headless_setup

It could have been written more clearly (starting with turning that
numbered list into bullet points and adding some missing steps). I had
to reread it to make sense of it.

>Then it opens the bug in the browser,>pre-authenticated, and uploads
>the output itself, which is good. I think it has now got to the
>stage where a human can look at it.

Good. Then the final step is to look on the bug report page to make
sure you're signed up to receive emails when it's updated or when
others contribute to the report. I'm not sure if Ubuntu automatically
does that or not.

>I tend to ask a question first, if only to make sure that I'm asking
>the right question.

I might give that a try, perhaps by quickly popping into IRC to see
what others think.

-- 
Little Girl

There is no spoon.