"The system detected a problem, do you want to report it?" dialog

Peter Flynn peter at silmaril.ie
Sat Aug 25 19:17:33 UTC 2018


On 25/08/18 11:07, Ralf Mardorf wrote:
[...]
> Auto-reports are bad. I'm not aware of many project that asks for
> "auto-reports". AFAIK they are Ubuntu, Mozilla, bloated desktop
> environments and perhaps a few other, 

In general, yes they're bad. But asking end-users for dev-style reports 
is not going to get many responses.

> while IIRC Ubuntu is the only project that makes reporting bugs
> manually hard, more or less impossible. It's complicated to report a
> bug manually to the Ubuntu bug tracker.

I based my earlier comments on my last decade which has largely been 
Ubuntu on the desktop, so I had assumed other system were equally 
unusable. My apologies if I have done them an injustice.

> Ubuntu is the only FLOSS project I know, that makes manually reporting
> bugs more or less impossible.

I gave up reporting bugs to bug-trackers long ago because they were 
either ignored, or merged into another unrelated error by someone who 
hadn't bothered to read what I wrote. Some of the bugs are still there 
because the developers don't regard them as important, and some are 
still being argued over twelve years later :-)

> If you know any other project where a user cannot simply create an
> account, log in and easily report a bug manually, let me know.

First, when such an error occurs, the LAST thing the user wants to do is 
go through the loop of creating an account and waiting for the email 
confirmation, which may or may not arrive. Bug-reporters need to let 
end-users use their Gmail or FB or other pseudo-identity QUICKLY.

Second, a detailed bug report usable by the developers is perhaps not 
something an end user can write easily. It takes knowledge and 
understanding of the terminology and awareness of the executing environment.

But bug-reporting IS a big problem, and I don't know if there is a 
global solution.

///Peter




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