Scanner Problems

[First Name Last Name]

On Tue, May 16, 2017 at 5:58 PM, Peter <petergoggin at bigpond.com> wrote:

> I use different laptops for separate functions. Each requires documents to
> be scanned. I plug the usb scanners into whichever laptop I am using. there
> was no problem until Friday.  I have found that one of my laptops which had
> not been used for a few months still works with the scanners. The others
> which get updated on a regular basis do not.
>
> Regards
>
>
> Peter Goggin
>
>
> Check and double check all of your cabling and connectors.
Use a flashlight and inspect all of the ports where things are being
plugged and unplugged.
The excessive plugging and unplugging may have either broken a wire within
a cable or damaged the physical connectors on a port.
Problems like this are often difficult to troubleshoot because they are
often intermittent in nature, due to the contacts/wires making intermittent
connection.  Requires patience and a methodical process to verify that
everything is in fact in proper working order.
As with all problems of this nature, complete and accurate notes of all
steps taken are part of effective troubleshooting.
Best of Luck
ED


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