Pitfalls of the Ubuntu bug tracker - Was: volume past 100% and vol control

[Ralf Mardorf]

On Mon, 08 Feb 2016 12:36:59 +0100, Oliver Grawert wrote:
>hi,
>Am Montag, den 08.02.2016, 12:15 +0100 schrieb Ralf Mardorf:
>
>> 
>> It's not that insane, when doing it for the Ubuntu flavour Ubuntu
>> Studio. 
>> 
>> 1. I visit https://launchpad.net/ubuntustudio-project with a browser
>>    and log in.
>> 
>> 2. I click "Report a bug" and can add a summary, aka subject without
>>    the need to search one or ten hours.  
>
>thats a moot argument, you can do exactly the same on
>https://bugs.launchpad.net/ubuntu/ too ... projects all have a "report
>a bug" button at the toplevel and the ability to file bugs against the
>project itself. 
>
>the issue here is that:
>ogra at anubis:~/datengrab/rpi/update$ wget -O- -q
>http://cdimage.ubuntu.com/ubuntustudio/trusty/dvd/current/trusty-dvd-amd64.manifest|wc
>-l 2268
>
>ubuntu studio consitst only of 2268 possible binaries while the whole
>ubuntu project has around 50000 (and separates them in main/uniyerse,
>canonical/community supported, by teams and by flavours etc).. so while
>you can (and people do that [1]) file bugs against the toplevel project
>even in ubuntu, that just isnt very clever if you want your bug to be
>seen by the right people, the right package will speed everything up.
>
>ciao
>	oli
>
>[1] if you open https://bugs.launchpad.net/ubuntu/ and scroll down you
>can see that there are 136506 bugs that have been filed directly
>against the "ubuntu" project (most of them were additionally assigned
>to a package after bug triage, but only bugs that have been filed
>against ubuntu itself originally show up on this list).

Oli,

you are missing the whole point, other distros provide the same amount,
if not more software and their bug trackers provide an easy to find
link to report a bug, followed by a clear designed mask to select the
repository, package, whatsoever. Ubuntu tries to teach the user during
reporting a bug. The web thingy e.g. shows several bugs and then you
need to confirm, that you still need to report a bug. They expect that
their users are idiots and if they don't use one of the spying tools
to report a bug, they need a helping hand. Unfortunately it's not a
helping hand, it's a PITA. Ubuntu is on the wrong track with it's bug
tracker.

Just one of tons of sane bug trackers: https://bugs.archlinux.org/

Log in and compare it with the Ubuntu thingy. Ubuntu's bug tracker has
an odd, unusual design that has nothing to do with the amount of
software. A lot of software other distros provide, e.g. linuxsampler
(GPL with a comment), can't be provided by Ubuntu regarding the Debian
license policy, so other distros likely provide much more apps. Note,
for other distros 1 app = 1 package, for Ubuntu ist could be 10 or more
packages.

The process a bug is handled is also very unusual. Other distros want
users to report information that is related to the bug, the Ubuntu bug
tracker seemingly has a robot that tries to get as much information
about the user and it's machine as possible, by asking the user to use
a tool to continue, again and again.

Show me one open source bug tracker that is close to the way the Ubuntu
tracker works and for each one you show me, I show you two other open
source bug trackers, that do not follow this odd approach.

Your reasoning is unworldly, the Ubuntu bug tracker is an unique thingy
among the open source (Linux related, FreeBSD related etc.) bug
trackers.

Regards,
Ralf