network hardware problem

[NoOp]

On 01/12/2010 07:00 AM, Wade Smart wrote:
...
> 
> Motorla cable modem wired direct to computer.
> My dad had a neighbor hook up his laptop and he had no problems.
> So the port is good, the cable is good - I know its the hardware but
> Im just trying to figure out a way to cover my bases so when I sent it 
> in for support - I know Im right :D

Perhaps a mac or dns issue?

Just a wag without knowing the exact details of the modem and the isp:
Try having him power off the cable modem and the pc for at least 3-5
minutes. Then power up the modem, wait a few moments and then power up
the pc. The neighbor's laptop probably worked because it was a new mac
address to the modem. Also check /etc/resolv.conf and make sure that you
have the isp's dns IP's in the file.