This used to be a great list
devicerandom at gmail.com
Wed Aug 25 19:59:51 BST 2010
On 25/08/10 08:51, Basil Chupin wrote:
> Why have a user help mail list if one is supposed to simply "google" for
> the information?
Because that's exactly the point of a user help mail list. More than
helping the single user that asks for help, a user help ML is a
repository of information that can then be used by other people -by
searching with a search engine. That's why it has public archives.
Of course questions which haven't been answered before pop out every
day, but one should use judgement and *first* look if someone else
already had the same problem and had a solution, *then*, if nothing pops
out (or if the remedies found didn't help), one can come here -and it
would be nice if says "Hi, I have this and that problem... I googled
this, found this and that link, but they didn't help/seem not related
because...". So 1)we know the guy did his/her homework 2)we know he
already tried what can be found on the net, and therefore we're better
prepared to answer him too.
It's all explained in this essential document, by the way, which every
user of a technical mailing list/forum should keep under his/her pillow:
> The other thing is, one doesn't always know what wording one should use
> for the search.
That's very true, and happens to me all the time. Still usually one can
get close by beginning to look, find something related, understanding
that people use different wording, rinse, repeat.
> And the last thing is that asking a question in a mail list such as this
> one often not only solves the problem I just mentioned in the paragraph
> above (because one can express oneself better in a sentence about the
> problem rather than just using a few words), and get a response, often
> within minutes, but it also provides other members of the mail list with
> information which they may have not even thought about.
Exactly -see above.
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