Internet access problem

[Markus Schönhaber]

R Page-Jones:

> Markus Schönhaber wrote:

>> I was wondering about that but you sounded so sure. As I explained, the
>> search domain is not something which is not technically necessary to
>> make a network connection work. Therefore I see no reason why no
>> information in this field should cause the Apply button to stay greyed
>> out. What information did you not enter in this dialogue either?

> I put in an ip address for the computer (192.168.1.6), the Netmask 
> (255.255.255.0), the gateway (192.168.1.1)
> and the Primary DNS supplied by my ISP (212.135.1.36)

Hm, for me, the apply button gets enabled after entering just IP and
netmask.

>> Anyway, all the information you provided above seems to indicate that
>> your network connection is working perfectly well. So you should
>> probably explain what *exactly* you're talking about when you say "I
>> cannot access the internet". What exactly are you doing? What exactly is
>> the result of this action (error message, ...)?
>>   
> Looking at the desktop:
> Mouse arrow on the small "connection" icon at top RHS of screen shows 
> "Wired network connection Auto eth0 active"
> Clicking the Firefox icon brings up the Welcome to Ubunto 9.10 screen. 
> Clicking on any of the links has no effect.
> Trying google  (top RHS)  with some word  has no effect.
> Putting a known URL in the Firefox address has no effect.

What does "no effect" exactly mean? Does even the little circular
spinner not show any activity?
What does happen if you type something like
http://www.google.com
in the URL bar and wait for a couple of minutes? Firefox should
eventually display some message if it can't retrieve the desired web page.

Some other things you could check:
Did you configure Firefox to use a proxy / is the system configured to
use a proxy that might not be available?
If you have another browser installed on the machine: does the same
happen with it too?
What does (on the command line)
wget http://www.google.com
show?
If you click refresh in update-manager, does it work or do you get any
errors?

-- 
Regards
  mks