Don't buy HP computers

Tue Mar 31 22:33:28 UTC 2009

Chris Mohler wrote:
> On Tue, Mar 31, 2009 at 4:59 PM, Karl F. Larsen <klarsen1 at gmail.com> wrote:
>   
>> Res wrote:
>>     
>>> On Tue, 31 Mar 2009, allen meyers wrote:
>>>
>>>
>>>       
>>>> Karl:
>>>> Really sorry to hear about this as my experience with bith my HP
>>>> notebook and desktop from a support perspective differs from yours and I
>>>> have been with HP 10 years.
>>>>
>>>>         
>>> Agreed, HP are very Linux friendly, I wont comment further on Karl's usual
>>> ...no, I wont, I'll shut up for once...
>>>
>>>
>>>
>>>       
>>    Your both full of shit! I can send you the email I got from HP if
>> your calling me a liar, which you are!
>>     
>
> No, you're just wrong.  Not lying, but wrong.  And Res is not full of
> shit - at least not this time, anyway ;)
>
> Chris
>
>   
    Here is a email I received from HP Support:

Dear Karl F,

Thank you for contacting HP Total Care.

>From your e-mail, I understand that your Notebook is also installed with Linux operating system and have issue with wifi hardware. I understand how important the issue is to you. Let me assist you.

I am sorry to inform you that HP supports only the preinstalled Operating System. HP is unable to guarantee how Linux Operating system will function on a PC not originally designed and/or tested for this new operating system.

Karl F, HP does not recommend installing of Linux Operating System; it could not guarantee a high level of compatibility for all basic hardware and software components of the PCs.  PC device drivers (including graphics, BIOS, chipset, etc) for some PC components may simply not be available. I regret for the inconvenience caused. HP does not support Linux on any models of HP Pavilion PCs at this time. Information about Linux can be located at the following Web site: 

http://h10018.www1.hp.com/wwsolutions/linux/index.html

HP pre-installed the latest version of the Microsoft Windows operating System (98, Me, XP) on your Pavilion PC.  The Warranty on your Pavilion system does not apply to software not provided by HP and does not apply to defects or errors in hardware resulting from software not provided by HP with that system.  Please review your PC documentation to identify the supported operating system.

I apologize for the inconvenience caused and appreciate your patience and cooperation.

However, the issue might be with the corrupted drivers. Therefore, I request you to uninstall and install the drivers. If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site

at:http://www.hp.com/go/totalcare

Sincerely,

Nicole

HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.  Always back up your data. 

For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.

HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

Original TextFrom: klarsen1 at gmail.com 

To: HP Support  

CC:  

Sent: 03/30/09 20:05:26 

Subject: Compaq Presario CQ50-215NR Notebook PC e-mail support 

hp e-mail support 

Webform submittal date/time : 30 March 2009 20:06:03 UTC 

language_code : en 

language : English 

Country of Residence : United States 

product_line : KV 

product_oid : 3795238 

product_name : Compaq Presario CQ50-215NR Notebook PC 

part_number : FS051UA,FS051UAR 

purchase month : 11 

purchase year : 2008 

problem area : other 

serial number : 2CE8342H5V 

operating system : Microsoft Windows Vista Home Basic 32 

Is your computer unable to work with accessory products? Please select all that apply. : 

other 

What type and brand of CD/DVD media do you use? : all 

Was the CD/DVD writer drive built into the computer when you purchased it? : yes 

problem description : Every thing works fine on Vista. I have Ubuntu Linux also loaded by me, and the WiFi hardware used to be left on after a Windows use, but now it does not. 

Is there a way to turn on the atheros AR5007 and leave it running all the time? 

troubleshooting : Tried using the red button near the on-off button but no use. It can't be turned on with Linux working. 

tech skill : Advanced 

first name : Karl 

last name : Larsen 

phone : 575 524-3303 

email : klarsen1 at gmail.com 

form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3795238&lc=en&cc=us&dlc=en&lang=en&cc=us 

form country : United States

    As you can see the ??Expert?? changed talking to my laptop and 
started saying it is a GE Pavillion?? I lost all my hoped for 
credibility towards HP. I had to fix the laptop they built myself.

Karl

-- 

	Karl F. Larsen, AKA K5DI
	Linux User
	#450462   http://counter.li.org.
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