unreal.linux at gmail.com
Mon Mar 23 16:57:22 UTC 2009
Bart Silverstrim wrote:
> As I don't work for Dell, so I don't know for sure, but I think they are
> two different divisions handling things. I imagine the business-oriented
> groups are geared for tech and administrator people calling with issues
> while the home division gets a lot of "my modem makes screech noises"
> and "Does the round thing go in the round hole thing and the square one
> go into the square hole thing?"-type questions. Not that it's an excuse,
> just that calling the education support for repairing servers has given
> me good results, and I don't own a Dell so I don't know what their home
> division is like. I simply imagine that support for home users is
> extremely extremely expensive for them and most of their calls are
> support calls for things not their fault, like supporting third party
> accessories and software people try adding to their computer that they
> paid four or six hundred dollars for while businesses are paying for
> labs and office-loads of systems at a time and have people calling after
> hopefully having a good handle on the situation to begin with or at
> least know the difference between logging into the computer and opening
> a web browser and typically not calling because WoW drops frames at peak
> times on the network.
Oh of course they will have a different division for businesses and
residential. But the reason still ultimately comes down to the same.
Businesses pay a considerable amount more than residential users. You
buy a 3 year extended warranty from Dell for that personal laptop you
just purchased, max you are gonna pay for that is probably around $400.
More than likely you actually pay around $300. Businesses who become
Dell Partners probably pay $5,000 to $10,000 for their support options
for the same amount of time (3 years). At the end of that time, they
will have to renew for another $5,000 to $10,000.
I don't know about you, but if I owned a business and was shelling out
that kind of money, I would expect to be treated better and in a more
special manner than Jon Doe who bought a laptop from a Dell kiosk in a
mall and paid only $300 for a 3-year extended warranty.
Linux Registered User Number 487244 [http://counter.li.org/]
ubuntu-users mailing list
ubuntu-users at lists.ubuntu.com
Modify settings or unsubscribe at:
More information about the ubuntu-users