Need assistance

[Ray Parrish]

Raymond Land wrote:
> Hello to all and especially to anyone who can help.  I just received 
> my first laptop from Dell using the Ubuntu system.  I am NOT very 
> astute with computers and struggle with some of the lingo so if you 
> respond understand that I may need clarification on some things.
>  
> I use a Dell computer at home and purchased the laptop so that I could 
> have email and web access when I am away from the house.  My biggest 
> problem is this. I have not been able to access the web via WiFi.  I 
> contacted Dell and was told that, because it is an Ubuntu system, I 
> must work directly with Ubuntu.  I did get one Dell Tech to speak with 
> me but he didn't have a clue as to how to solve my problem.
>  
> When I begin, I click the Ubunto Icon, then Systems, then 
> Administration, then Network.  A window opens entitled Network 
> settings. This window offers three options for connecting to the 
> internet, one of them is Wireless Connection.  Unfortunately all of 
> the window choices are in grayscale and none of them respond to the 
> cursor.  No one at Dell knows what to do at this point and neither do I.
>  
> Within the Network Settings Window there is a link entitled "unlock".  
> When I click this link I am prompted for an Administrator Password.  
> Where do I get this password if I need it?  The folks at Dell say they 
> don't have a clue.  Does everyone go through this?  Do I have a mfr. 
> problem?  Am I stupid?  Who can help me?
>
>
> /*Raymond  */
> */Say and be what you want.  Those that care don't matter and those 
> that matter won't care./* 
The password you need to unlock Network Manager is your password for 
your own user account, which normally you would create during the the 
process of installing Ubuntu. You need to know this password, as you 
will have occasion to use it over, and over again, as the need arises to 
install updates, new software, or edit some configuration file that is 
not inside your user folders, arises. there are just too many things 
that you need that password for to be without it.

Dell evidently installed your Ubuntu, and neglected to inform you of 
your user password, and that is inexcusable. There is no way you can run 
a Ubuntu operating system on a day to day basis without your user 
password. go back to them, and tell them that this is the problem, and 
make them dig it up for you, or reinstall Ubuntu for you, and have them 
allow you to specify your user password yourself this time, during that 
installation.

Later, Ray Parrish

-- 
Human reviewed index of links about the computer
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Poetry from the mind of a Schizophrenic
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