Karl F. Larsen
klarsen1 at gmail.com
Sun Mar 22 21:08:07 UTC 2009
CLIFFORD ILKAY wrote:
> Karl F. Larsen wrote:
>> My advice is to take the Laptop back to where you bought it and get
>> all your money back. It's clear Dell has no idea how to fix the WiFi and
>> that is criminal! If they sell it as having WiFi you can take them to court.
> Why recommend a "shoot first and ask questions later" strategy first?
> It's needlessly antagonistic and certainly does nothing to advance the
> cause of Linux at Dell.
> Never attribute to malice that which you can attribute to mere
> incompetence. I don't think it's a deliberate policy at Dell to not
> support the Ubuntu they bundle with some of their machines. It's more
> likely to be a case of the left hand not knowing what the right hand is
> doing where the support personnel on the front lines not knowing about
> the Ubuntu support specialists that they must have. There is no way that
> Dell would have bundled Ubuntu with anything if they couldn't support it.
You were/are not a business man. I was and it was a rule that if you
spent a lot of money for a product for your company, if it fails to work
call the indicated number. If they can't give you support you ask for
permission to return the item. If they plead ignorance you ask to speak
to their boss. At some point you will get support. Or, you take them to
As you know today the help is outsourced to somewhere in Africa, and
the voice you hear is not speaking English :-(
Karl F. Larsen, AKA K5DI
PGP 4208 4D6E 595F 22B9 FF1C ECB6 4A3C 2C54 FE23 53A7
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