Ubunto 8.10 and AVG 7.5.51

Bart Silverstrim bsilver at chrononomicon.com
Sat Mar 21 17:20:31 UTC 2009

Charlie Kravetz wrote:

> So, what does that have to do with the original question? It is another
> article to read that does not provide an answer to :
> "what is the serial number"?

Another simple topic spinning out of control.

If someone is asking how to manually add devices to a modern distro, 
i.e., add an entry to /dev, do you blindly tell them how to do it?

Or do you throw manure on someone for pointing out that maybe there's a 
different issue since it's supposed to already be there using udev?

According to what I'm seeing here, you just have them pursue a path of 
screwing with their system using methods that probably have nothing to 
do with their end goal...i.e., protecting themselves or others from 
viruses/malware...and instead blindly answer their specific question, 
heading down the wrong path. I *rarely* have users ask the real question 
  they're trying to answer because they don't frame their questions as a 
solution to a goal, but rather the current obstacle they *think* they 
want answered. After dealing with supporting so many users over the 
years part of the support process is trying to figure out or guide them 
to a path that properly answers what they're really trying to do.

Shoot me in the frackin' head for trying to help.

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