MSI: Don't buy our webcam

[Jay Daniels]

On Fri, 2009-08-28 at 16:07 +0300, Dotan Cohen wrote:
> I received an MSI StarCam 370i as a gift, and I am having a hard time
> making it work with Kubuntu 9.04. I called MSI tech support and the
> tech was very rude, refused to help me, and ignored my questions. I
> recommend to steer clear of MSI products if this is how they treat
> customers, even before we start talking about the lack of support for
> Linux or Ubuntu in particular.
> 
> When I asked if the webcam would work with Ubuntu or any other Linux
> distribution, the tech told me that he did not have that information.
> I then asked if the device supports UVC (Universal Video Class), in
> which it will "just work" as soon as I plug it in. The tech once again
> told me that he does not have that information. I ask if he could
> defer the questions to a developer or engineer. He said that if I
> wanted to do that, I would have to find their information on the MSI
> Taiwan website. I opened the website and told the tech that the whole
> website was in Chinese, and I do not understand Chinese. He said that
> he could not help me. I told him that was fine, please transfer me to
> a supervisor or anyone else with some more authority. He told me that
> they do not have supervisors. I asked for his boss. He told me that
> they do not have bosses. I asked to speak to anyone with more
> authority than he has. He asked if there was anything else he could
> help with then closed the phone.
> 
> MSI will never, ever sell another product to me or anyone who asks me
> for advice.
> 
> -- 
> Dotan Cohen

dammit man, i had better luck with the stripper on the webcams in the
Philippines!

welcome to the world economy.  to put it in 2 words, it sh*t.  but
people buy it anyway, that's how walmart stays in business by selling
it.

i wish i could open a store and sell junk and not have to worry about
making it good or giving any type of customer service.  however, i don't
think this is the forum to trash any name brand.  you can accomplish
what you want by simply stating that xyz cam does not work in my linux,
nuf said.

i understand your prerogative.  you had 2 choices, do extensive research
and hope the manufacture hasn't changed the chip or design, or just go
out and purchase a cam and hope it works.  the latter is more popular it
seems.  

hurry it up, the girls in manila are starvin' get your credit card out!



jay