Forget Hardy

[Bart Silverstrim]

Res wrote:
> On Wed, 11 Jun 2008, Clayton wrote:
> 
>>> Why do "experts" need to insult and harangue newbies?
>> Possibly because it gets frustrating to have to repeat the same answer
> 
> 
> Then, since this list is "Ubuntu user technical support", and you are 
> saying the so called experts here are sick of helping people, 

Um...I think the frustration comes from the newbies not taking any 
initiative to search for or learn about the topic, so the same question 
comes up over and over and over when the answer is RIGHT THERE for them 
to put into Google.

>then I 
> guess Canonical can safely do away with this list, since if it's only 
> going to be used to tell people to 'RTFM' or 'google it', it actually 
> serves little or no purpose.

Not the same thing. There are people asking for other's experiences with 
issues, or best practices, or obscure problems that someone else may 
have seen. How many times need it be repeated how to burn the CD when 
the answer is right on the homepage with directions? Or what Ubuntu is? 
Sometimes the best answer is a pointer to a site with the reading material.

I can't believe that you honestly can't see where there is some 
understanding towards the other side of this issue, especially when 
people are here offering advice and assistance without any compensation 
other than, perhaps, a stroking of ego and the hope that someone will 
reciprocate when they have a problem themselves. If you're looking for 
someone to drop everything and cater to your exact questions or nearly 
do everything for you then feel free to hire a consultant. Otherwise the 
list is just a resource to try and find information from, and most of 
that information is recorded, oddly enough, on the Internet in archives 
for people to search through as well in addition to a number of other 
resources for answers.