Ubuntu Newbies Project (UNP)

[Pablo Wolter]

Martin Meredith wrote:

>I Like that idea, and am looking into it :D some sort of "ticket system"
>for support (whether official or unofficial) would be great.
>  
>

yes, it should work fine. But questions arise: How will be the way to
assign those tickets to some person under the "help team"? How many time
one should have to resolve the ticket and most important, who will
control the assigned task/people is doing the job?

Another question is regarding the 10 hours, I guess for the peole that
work maybe should be difficult to dedicate another 10 hrs a week to help
people, because in our own jobs (the ones that pay bills :-) ) we have
to work over time from time to time.

I have more experience in Debian Sid mostly, Ubuntu is a kind of Sid,
but if that help, count with me, I'll do my best to achieve the 10
hours, but cannot guarantie that ... and english is my second language,
I speak spanish so if that is not a problem .... I'm in!!!!!

>Looking at PHP Desk... It's a good program :D
>  
>
it's an excelent aproach!!!

>Though might be able to get a copy of the software the ompany i work for
>uses.
>
>David Foster wrote:
>  
>
>>I can see some sort of Help ticket system to supplement an IRC channel.
>>That way a "n00b"(isn't that a bit derogatory?) can fill out a support
>>ticket which could be assigned to someone who could make IRC or IM
>>contact to solve the problem.
>>
>>On 6/8/05, *Benjamin Zeller* <zeller at ibh-wor.de
>><mailto:zeller at ibh-wor.de>> wrote:
>>
>>    On Wednesday 08 June 2005 14:46, James Wilkinson wrote:
>>    > Stephen R Laniel wrote:
>>    > > IRC support is fine too, but I suspect that's already
>>    > > self-limiting your audience to people who are way more
>>    > > technically proficient than the audience I think we should
>>    > > be supporting.
>>    >
>>    > I've no idea what open-source solutions are out there, but last time I
>>    > had a problem with an Epson printer, they had a website with,
>>    > effectively, an implementation of the old talk protocol. You typed in
>>    > your message and the Epson person typed back. Eventually, I got a RMA
>>    > number (return authorisation).
>>    >
>>
>>    That's a quite good solution, but might be too much imho.
>>
>>    > Something like that, or a basic web page implementation of an IRC
>>    > channel, would be cool.
>>
>>    I am quite firm in implementing this. I got a ready and working
>>    solution,
>>    which is bound to a certain Network, but it won't be too much work
>>    to rebuild
>>    it to work with another network (if this is needed).
>>    I can offer to supply the needed code (if a decision for an IRC
>>    network was
>>    made).
>>
>>    I guess that the suggestions just made implify, that I'd like to
>>    participate
>>    in this "project". What I can't state is my amount of time.
>>
>>    >
>>    > It would still require a working computer, but I think the alternative
>>    > of having phone support would be expensive for all concerned.
>>    >
>>
>>    I agree ;-)
>>
>>    > James.
>>    >
>>
>>
>>    Greetinx,
>>
>>    Benni
>>
>>
>>    --
>>    ubuntu-users mailing list
>>    ubuntu-users at lists.ubuntu.com <mailto:ubuntu-users at lists.ubuntu.com>
>>    http://lists.ubuntu.com/mailman/listinfo/ubuntu-users
>>
>>
>>
>>
>>-- 
>>David Foster
>>Scout Master Troop 4003
>>Bellingham WA
>>dbfoster at gmail.com <mailto:dbfoster at gmail.com>
>>
>>    
>>
>
>  
>