Ubuntu Newbies Project (UNP)
martin at sourceguru.net
Wed Jun 8 14:47:01 UTC 2005
I Like that idea, and am looking into it :D some sort of "ticket system"
for support (whether official or unofficial) would be great.
Looking at PHP Desk... It's a good program :D
Though might be able to get a copy of the software the ompany i work for
David Foster wrote:
> I can see some sort of Help ticket system to supplement an IRC channel.
> That way a "n00b"(isn't that a bit derogatory?) can fill out a support
> ticket which could be assigned to someone who could make IRC or IM
> contact to solve the problem.
> On 6/8/05, *Benjamin Zeller* <zeller at ibh-wor.de
> <mailto:zeller at ibh-wor.de>> wrote:
> On Wednesday 08 June 2005 14:46, James Wilkinson wrote:
> > Stephen R Laniel wrote:
> > > IRC support is fine too, but I suspect that's already
> > > self-limiting your audience to people who are way more
> > > technically proficient than the audience I think we should
> > > be supporting.
> > I've no idea what open-source solutions are out there, but last time I
> > had a problem with an Epson printer, they had a website with,
> > effectively, an implementation of the old talk protocol. You typed in
> > your message and the Epson person typed back. Eventually, I got a RMA
> > number (return authorisation).
> That's a quite good solution, but might be too much imho.
> > Something like that, or a basic web page implementation of an IRC
> > channel, would be cool.
> I am quite firm in implementing this. I got a ready and working
> which is bound to a certain Network, but it won't be too much work
> to rebuild
> it to work with another network (if this is needed).
> I can offer to supply the needed code (if a decision for an IRC
> network was
> I guess that the suggestions just made implify, that I'd like to
> in this "project". What I can't state is my amount of time.
> > It would still require a working computer, but I think the alternative
> > of having phone support would be expensive for all concerned.
> I agree ;-)
> > James.
> ubuntu-users mailing list
> ubuntu-users at lists.ubuntu.com <mailto:ubuntu-users at lists.ubuntu.com>
> David Foster
> Scout Master Troop 4003
> Bellingham WA
> dbfoster at gmail.com <mailto:dbfoster at gmail.com>
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