Ubuntu Newbies Project (UNP)

Martin Meredith martin at sourceguru.net
Wed Jun 8 14:47:01 UTC 2005


I Like that idea, and am looking into it :D some sort of "ticket system"
for support (whether official or unofficial) would be great.

Looking at PHP Desk... It's a good program :D

Though might be able to get a copy of the software the ompany i work for
uses.

David Foster wrote:
> I can see some sort of Help ticket system to supplement an IRC channel.
> That way a "n00b"(isn't that a bit derogatory?) can fill out a support
> ticket which could be assigned to someone who could make IRC or IM
> contact to solve the problem.
> 
> On 6/8/05, *Benjamin Zeller* <zeller at ibh-wor.de
> <mailto:zeller at ibh-wor.de>> wrote:
> 
>     On Wednesday 08 June 2005 14:46, James Wilkinson wrote:
>     > Stephen R Laniel wrote:
>     > > IRC support is fine too, but I suspect that's already
>     > > self-limiting your audience to people who are way more
>     > > technically proficient than the audience I think we should
>     > > be supporting.
>     >
>     > I've no idea what open-source solutions are out there, but last time I
>     > had a problem with an Epson printer, they had a website with,
>     > effectively, an implementation of the old talk protocol. You typed in
>     > your message and the Epson person typed back. Eventually, I got a RMA
>     > number (return authorisation).
>     >
> 
>     That's a quite good solution, but might be too much imho.
> 
>     > Something like that, or a basic web page implementation of an IRC
>     > channel, would be cool.
> 
>     I am quite firm in implementing this. I got a ready and working
>     solution,
>     which is bound to a certain Network, but it won't be too much work
>     to rebuild
>     it to work with another network (if this is needed).
>     I can offer to supply the needed code (if a decision for an IRC
>     network was
>     made).
> 
>     I guess that the suggestions just made implify, that I'd like to
>     participate
>     in this "project". What I can't state is my amount of time.
> 
>     >
>     > It would still require a working computer, but I think the alternative
>     > of having phone support would be expensive for all concerned.
>     >
> 
>     I agree ;-)
> 
>     > James.
>     >
> 
> 
>     Greetinx,
> 
>     Benni
> 
> 
>     --
>     ubuntu-users mailing list
>     ubuntu-users at lists.ubuntu.com <mailto:ubuntu-users at lists.ubuntu.com>
>     http://lists.ubuntu.com/mailman/listinfo/ubuntu-users
> 
> 
> 
> 
> -- 
> David Foster
> Scout Master Troop 4003
> Bellingham WA
> dbfoster at gmail.com <mailto:dbfoster at gmail.com>
> 

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