Is Ubuntu safe to try

[Serg Belokamen]

> The presence of a supportive community, 
> while nice, is really not a trait we should be advertising.

What a load of crap! 

Support, help, SLA, etc.  Is the first thing you advertise when
deploying a new product or service.

It is in human nature to have a safety net, when you install Windows
and ask a friends for help thats a "community of users". Hence
advertising that everything "just works" (or almost hehehe) in
conjunction with the fact that there is a lot of free help that not
only comes from manuals but real people is a definate advantage.

When you call MS and ask for help they tell you to reboot and if
problem persists... well get a new computer. When you ask for help
from Linux communitie you get actual help, advice  from 100's if not
1000's of experts.

I installed Debian from first time around, perhaps the problem was
with "your friend Adam" and not with the system, which is usually the
case.

Then again, I understand where you coming from ... 

>I am an all-around tech weenie,

I guess you dont like it becuase you loosing business ay? Well times
are changing, and perhaps now is a good time to evolve your skills my
weenie friend.

   Serg


On 06/07/05, Stephen R Laniel <steve at laniels.org> wrote:
> On Tue, Jul 05, 2005 at 10:25:43PM -0500, Tom Adelstein wrote:
> > You have plenty of people helping and lots of documentation in the
> > forums and mailing lists.
> >
> > I've seen people log on to other's computers and fix things for free.
> >
> > That's the commitment of the community. You can't pay for that. Money
> > can't buy it.
> 
> Mmm ... I'm going to have to go ahead and disagree with you
> there. Money can, in fact, buy support. I am an all-around
> tech weenie, and I sell my services. Money is tight these
> days, and for a good hourly rate I will gladly sell my
> tech-support and tech-education services -- Windows, OS X,
> or Linux -- to just about anyone.
> 
> I'm glad that Linux has a strong community. But I'm not
> convinced that this will pay any bills in the long term.
> When you say that the community support makes Linux what it
> is, I can't help but think of my friend Adam, who some years
> ago tried to set up Debian (the Potato version) on his
> uncle's computer. After hours and hours of trying to get X
> to work, and get printers working, and so on and so on, they
> quit. His uncle went back to Windows.
> 
> Things are better now. Most of the time Linux Just Works.
> That makes me happy. I recommend that all my friends try
> Ubuntu Live. But the community is not why I'd recommend it
> to them. Indeed, in the best of all worlds they wouldn't
> need to consult the community at all. OS X is not famed for
> requiring you to consult your guru friends. Linux is -- and,
> in my experience, so is Windows. The presence of a
> supportive community, while nice, is really not a trait we
> should be advertising.
> 
> --
> Stephen R. Laniel
> steve at laniels.org
> +(617) 308-5571
> http://laniels.org/
> PGP key: http://laniels.org/slaniel.key
> 
> 
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