US LoCo Teams ubuntu-us support
atoponce at ubuntu.com
Thu Jul 19 22:47:13 BST 2007
I don't know. Initially, when we setup the channel, we got a lot of
people coming in looking for support, and we'd turn them to #ubuntu.
Now, we get less people joining for support, so maybe it's not all bad
to answer their questions.
The problem I run into is this:
* Most questions are going to be very specific, usually hardware
related, as the forums are turning out to be, and it's getting harder
and harder to provide support. So, I feel I need to let them know that
they would get a better response and better exposure, if they went to
#ubuntu or other official support channels.
* How many people joining the channel looking for support are in the
U.S.? Even if we get them excited about setting up a LoCo team, in the
U.S. or elsewhere, what do you think that percentage is? I would
imagine slim, if none at all. However, I'm willing to expose anyone to
LoCos, as that's where they're going to get most of their support.
* I don't want #ubuntu-us to become a secondary support channel just to
ease the burden off of #ubuntu and other official support channels. I
feel that if we start providing support to anyone who enters the
channel, that's exactly what it will turn into.
Maybe I could be more friendly to people who join, but I want to let
them know that there are better resources to find the support they're
looking for than #ubuntu-us. We're not too terrible busy, so I see no
reason why not to provide support, due to sheer boredom, other than what
I've outlined above.
That's where I stand, anyway. Glad you brought it up, though. But I
really don't feel that I'm 'turning people away'. I just want them to
get the support they are looking for, and #ubuntu-us may or may not be it.
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Christer Edwards wrote:
> I have been thinking about something lately concerning the #ubuntu-us
> channel. We're pasting the "this is not a support channel" all over the
> walls, but why? I see why initially, when there were two or three of us
> in there, but now we have a small army yet we're turning people away.
> recently, within the last week, some people have come in for help and we
> actually helped them (out of boredom?), and they ended up sticking
> around and getting interested in their teams.
> Why are we turning people away when they need help? doesn't seem very
> 'ubuntu' to me anymore..
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