[CoLoCo] Heads up

Tue Jun 26 18:19:01 BST 2007

Additionally, I've temporarilly published this page on our website so
we can all review it.  Does this seem like a good direction to take
the support program?

http://coloco.ubuntu-rocks.org/free-local-support/

I'll be taking it back down towards the end of the day so that we
don't accidentally look like we're ready to roll this out before it's
ready.

-David

On 6/26/07, NICK VERBECK <nerdynick at gmail.com> wrote:
> For all who wish to contribute.
>
> https://launchpad.net/loco-wordpress/
>
> Has been setup for managing the development of all the Wordpress
> features. The whole LoCo has been setup as the Drivers for the
> project. So all are welcome to help out in documentation and answering
> question or bugs. I will work on getting the current base set of code
> uploaded to Bazzar and getting all the Blueprints and goals set up.
>
> On 6/26/07, Jim Hutchinson <jim at ubuntu-rocks.org> wrote:
> > Uh, that page is missing. Although, I think the overall discussion is going
> > in the right direction. You guys have a lot of good ideas and the skill to
> > pull it off. Thanks for the efforts.
> >
> >
> >  On 6/25/07, David Overcash <funnylookinhat at gmail.com> wrote:
> > > Exactly what I was thinking Nick... but i wanted to add one more step to
> > it.
> > >
> > > Since we have the idea to provide both online support with tools like
> > > gitso and IRC (which is all that is needed in many cases) we should
> > > have a page showing the different types of support we can provide.
> > >
> > > I have a mockup page created at:
> > > http://coloco.ubuntu-rocks.org/free-local-support/
> > >
> > > I don't like the way it actually looks in terms of font sizes and
> > > whatnot, but the general idea of it is something that I think could
> > > work.  Comments?  Ideas?
> > >
> > > -David
> > >
> > > On 6/25/07, NICK VERBECK < nerdynick at gmail.com> wrote:
> > > > Here is the idea I have in my head for mapping this all out.
> > > >
> > > > Back-End:
> > > > Everyone who would like to provide support for an area can login to
> > > > the admin and view a map. On that map you will be able to plot your
> > > > boundaries that you are wiling to travel to proved support.
> > > >
> > > > Front-End:
> > > > The person will be able to come to the website and go to something
> > > > like "Need Help?" They will then be presented with a map. On that map
> > > > will be plotted all of our boundaries with a central point of your
> > > > about cross-street. When the user hovers over the point a pop-up will
> > > > present them with all your contact information.
> > > >
> > > > Ideally it would also be great to have a contact form for all those
> > > > other users that do not have someone covering there area. This form
> > > > will then submit to the mailing list. So that all of use will be able
> > > > to work out the solution and email both the contact and the mailing
> > > > list. So that all know where the support is at with the contact.
> > > >
> > > > On 6/25/07, Jim Hutchinson < jim at ubuntu-rocks.org> wrote:
> > > > > A simple document saying that the owner understands the risks of
> > working on
> > > > > a computer and has made a backup of everything they don't want to lose
> > and
> > > > > in the event something is still lost understand that is simply the
> > risk and
> > > > > they will not be able to recover any damages from the person giving
> > help. I
> > > > > have pre-paid legal and I think they will look over documents like
> > that. If
> > > > > we draw one up they can advise - I think. We can also try and get a
> > hold of
> > > > > whatever best buy or other companies use. They certainly don't take
> > > > > responsibility for data either.
> > > > >
> > > > > As for help -> what about gitso?
> > > > >
> > > > > Jim
> > > > >
> > > > >
> > > > > On 6/25/07, David Overcash <funnylookinhat at gmail.com > wrote:
> > > > > > Dave brings up a lot of good points in terms of being prepared for
> > the
> > > > > > most novice users and liability with working on someone else's
> > > > > > computer.
> > > > > >
> > > > > > A "Not Responsible" contact would actually be something that we
> > could
> > > > > > draft up as a group, but choose to use on an individual basis.  I'm
> > > > > > making the official statement right now that CoLoCo cannot take the
> > > > > > responsibility of it's members if they damage someone's computer,
> > even
> > > > > > if they are there on the behalf of a CoLoCo local support program.
> > We
> > > > > > simply do not have any money or resources to provide a form of
> > > > > > insurance for this type of incident.
> > > > > >
> > > > > > It would be a good idea to have people be prepared for our visits
> > > > > > though both with a check-list of programs that they may need from
> > > > > > windows and also any data they may need to migrate over.  We can
> > then
> > > > > > make sure to provide someone who has enough accessories to ensure
> > data
> > > > > > retention (such as a large flash drive or an external hard drive)
> > for
> > > > > > specific requests requiring this type of assistance.  We can also
> > > > > > encourage people to try to do anything they would need with the
> > LiveCD
> > > > > > before we show up to help them so that they have some idea of the
> > > > > > limitations (read: differences) when moving from a windows to linux
> > > > > > operating system.
> > > > > >
> > > > > > The VNC idea is a great one!  I would STRONGLY encourage us to
> > develop
> > > > > > a "remote help" plan that would involve any of the following: IRC,
> > > > > > Ekiga Softphone (Voice Chat), VNC (Remote Access), and any other
> > > > > > necessary tools.  I've been drawing up ideas for integrating a
> > > > > > easy-to-use IRC client on our website or very clear instructions to
> > > > > > install xchat and get into our channel.
> > > > > >
> > > > > > -David
> > > > > >
> > > > > > On 6/25/07, Dave Vanderploeg < dave.vanderploeg at gmail.com > wrote:
> > > > > > > I think a section of the website site dedicated to local support
> > would
> > > > > be
> > > > > > > great.
> > > > > > >
> > > > > > > Before I made the switch on my home PC I made a list of every
> > program I
> > > > > used
> > > > > > > on XP and found an alternate for Linux (except of course Photoshop
> > and
> > > > > > > Dreamweaver). I think we should create a form we could ask people
> > to
> > > > > fill
> > > > > > > out if they're considering making the switch. Find out everything
> > they
> > > > > use
> > > > > > > their computer for and show them how it will be different on
> > Ubuntu.
> > > > > Just so
> > > > > > > you don't end up at someones house with a freshly installed copy
> > of
> > > > > Ubuntu
> > > > > > > and then they ask you to install Itunes, Microsoft Money, of the
> > > > > software
> > > > > > > that came with their HP camera. I'm sure it wont be 100%
> > effective, but
> > > > > it
> > > > > > > will help to have some direction before getting started.
> > > > > > >
> > > > > > > We should also post directions on how to invite some to control
> > your
> > > > > system
> > > > > > > through VNC - most problems from people who already have Ubuntu
> > > > > installed
> > > > > > > could probably be fixed if an advanced user could control the
> > system.
> > > > > > >
> > > > > > > I think there are also some negative implications to working on
> > someone
> > > > > > > else's PC that we need to consider. What happens if what we do
> > results
> > > > > in
> > > > > > > data loss? Do we ask people to back up their own files? Do we
> > bring a
> > > > > USB
> > > > > > > drive and do a backup before doing work on anyones PC? Are we as
> > > > > individuals
> > > > > > > or a group opening ourselves to possible lawsuits if damage
> > someones
> > > > > data?
> > > > > > > Should we put together a "not responsible" contract? I know its a
> > little
> > > > > far
> > > > > > > fetched, but still a possibility, and were better safe than sorry.
> > > > > > >
> > > > > > > On 6/25/07, David Overcash < funnylookinhat at gmail.com> wrote:
> > > > > > > > Ok.  This is regarding the increasing need for local support
> > provided
> > > > > > > > by our team for free.  I think it's very necessary and
> > applicable;
> > > > > > > > just the other day I had a woman in my coffee shop from Colorado
> > > > > > > > Springs who would love to use Ubuntu after I told her about it.
> > She
> > > > > > > > wanted to know if there were some people who lived nearby that
> > would
> > > > > > > > be willing to help, and the best answer I could give her was to
> > either
> > > > > > > > email me directly so I could post to the mailing list, or have
> > her
> > > > > > > > write directly to the mailing list.  This is not a good
> > communication
> > > > > > > > interface for our team to the community.
> > > > > > > >
> > > > > > > > Here are my thoughts so far.  We definitely need to enact a new
> > > > > > > > program provided by CoLoCo for Ubuntu users who are looking for
> > an in
> > > > > > > > person support session.  These could either be organized to be
> > at
> > > > > > > > someone's house or to meet up at a coffee shop or similiar venue
> > to
> > > > > > > > work on a laptop with someone.
> > > > > > > >
> > > > > > > > I've been racking my brain all morning for a good solution to
> > add to
> > > > > > > > our current website framework that would allow us to keep track
> > of
> > > > > > > > people willing to provide this sort of support along with the
> > areas
> > > > > > > > they are wiling to travel to or meet up at.  So far I haven't
> > come up
> > > > > > > > with somethat that would be easily editable by the entire team
> > (unless
> > > > > > > > simple wordpress pages can be edited by all users on the site)
> > and
> > > > > > > > also graphical to help users be able to visualize their location
> > in
> > > > > > > > regards to CoLoCo support members.
> > > > > > > >
> > > > > > > > The wiki is a great solution for this, but to be honest I think
> > with
> > > > > > > > us trying to move away from the wiki as our main source of
> > information
> > > > > > > > it would be better for us to implement something into our new
> > website.
> > > > > > > > The google map is a good solution too, however unless we can
> > import
> > > > > > > > into our current website with a clean interface and nice look I
> > > > > > > > believe it would look too tacky.  Remember, as much as people
> > will
> > > > > > > > respond to free support, they won't take it seriously unless we
> > look
> > > > > > > > and act professional on our first contact.  (This is the first
> > reason
> > > > > > > > it was good for us to move away from the wiki, it looked a bit
> > clunky
> > > > > > > > and it was difficult for new users to get information from).
> > > > > > > >
> > > > > > > > If it comes down to it, we could create a sub-page on our wiki
> > > > > > > > (
> > http://wiki.ubuntu.com/ColoradoTeam/LocalSupport
> > > > > would
> > > > > > > probably be a
> > > > > > > > good location) and then just link directly to it from our
> > website with
> > > > > > > > a link titled "Free Local Support".
> > > > > > > >
> > > > > > > > Please continue to brainstorm amongst yourselves and post any
> > ideas
> > > > > > > > you have to this list so that we can hopefully pull together a
> > viable
> > > > > > > > solution within the next few days.
> > > > > > > >
> > > > > > > > Cheers,
> > > > > > > > David
> > > > > > > >
> > > > > > > > On 6/24/07, Jim Hutchinson < jim at ubuntu-rocks.org > wrote:
> > > > > > > > > Nick,
> > > > > > > > >
> > > > > > > > > Do you mean the coloco website or the wiki page? I think I
> > have an
> > > > > > > account
> > > > > > > > > on the website but not sure I know how to use it. How do I get
> > a
> > > > > > > password
> > > > > > > > > reminder so I can try?
> > > > > > > > >
> > > > > > > > > Jim
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >  On 6/24/07, Ringo Kamens < 2600denver at gmail.com> wrote:
> > > > > > > > > >
> > > > > > > > >
> > > > > > >
> > > > >
> > http://maps.google.com/maps/ms?ie=UTF8&hl=en&msa=0&msid=117638501806657349990.00000113613dc25663afb
> > > > > > > > > > That should work. Don't forget to hit "save".
> > > > > > > > > > Comrade Ringo Kamens
> > > > > > > > > >
> > > > > > > > > > On 6/25/07, Jim Hutchinson <jim at ubuntu-rocks.org> wrote:
> > > > > > > > > > > Cool idea but I don't have a clue how to do that.
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > On 6/24/07, Ringo Kamens <2600denver at gmail.com > wrote:
> > > > > > > > > > > > Perhaps a custom google map?
> > > > > > > > > > > > Comrade Ringo Kamens
> > > > > > > > > > > >
> > > > > > > > > > > > On 6/25/07, Jim Hutchinson < jim at ubuntu-rocks.org>
> > wrote:
> > > > > > > > > > > > > I'm sure anyone would be willing to do that - maybe
> > even buy
> > > > > you
> > > > > > > > > lunch.
> > > > > > > > > > > > >
> > > > > > > > > > > > > I'm not sure the best way to keep track of this but a
> > good
> > > > > start
> > > > > > > > > would
> > > > > > > > > > > be
> > > > > > > > > > > > > adding yourself to the wiki page and just make a note
> > about
> > > > > your
> > > > > > > > > > > willingness
> > > > > > > > > > > > > to help and in what region. That goes for anyone
> > wanting to
> > > > > do
> > > > > > > this.
> > > > > > > > > > > > >
> > > > > > > > > > > > > David, do you have any thoughts on a better way to
> > keep
> > > > > track of
> > > > > > > us
> > > > > > > > > and
> > > > > > > > > > > > > where we can help?
> > > > > > > > > > > > >
> > > > > > > > > > > > >
> > > > > > > > > > > > > On 6/24/07, Ringo Kamens < 2600denver at gmail.com >
> > wrote:
> > > > > > > > > > > > > > BTW: I live by parker and arapahoe. My only request
> > is
> > > > > that
> > > > > > > they
> > > > > > > > > cover
> > > > > > > > > > > > > > the 1.50 it takes for me to take the RTD.
> > > > > > > > > > > > > > Comrade Ringo Kamens
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > On 6/25/07, Ringo Kamens <2600denver at gmail.com >
> > wrote:
> > > > > > > > > > > > > > > I'm down for that. I can give you my cell and just
> > > > > redirect
> > > > > > > > > people
> > > > > > > > > > > to
> > > > > > > > > > > > > > > me. Also, what about helping them remotely (phone,
> > IM,
> > > > > or a
> > > > > > > "pc
> > > > > > > > > > > > > > > anywhere" type deal). I'm much more down for that.
> > Also,
> > > > > you
> > > > > > > > > might
> > > > > > > > > > > > > > > want to add yourselves here:
> > > > > > > > > > > > > > >
> > > > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > >
> > > > > > >
> > > > >
> > http://wiki.binaryfreedom.info/index.php/Users_Help_Users
> > > > > > > > > > > > > > > Comrade Ringo Kamens
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > On 6/25/07, Jim Hutchinson < jim at ubuntu-rocks.org>
> > > > > wrote:
> > > > > > > > > > > > > > > > As many of you know, several of us recently
> > manned an
> > > > > > > > > > > Ubuntu/Canonical
> > > > > > > > > > > > > booth
> > > > > > > > > > > > > > > > at the TIE conference in Copper Mtn. We managed
> > to
> > > > > stir up
> > > > > > > > > some
> > > > > > > > > > > > > interest and
> > > > > > > > > > > > > > > > pointed everyone to our ubuntu-rocks website and
> > the
> > > > > mail
> > > > > > > list
> > > > > > > > > for
> > > > > > > > > > > > > help.
> > > > > > > > > > > > > > > > Being the zealots that we are, we assured
> > everyone
> > > > > that if
> > > > > > > > > they
> > > > > > > > > > > asked
> > > > > > > > > > > > > for
> > > > > > > > > > > > > > > > help on the list, they would "most likely"
> > receive
> > > > > help.
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > In my own little world of "ubuntu-rocks" I'm
> > certain
> > > > > there
> > > > > > > > > will
> > > > > > > > > > > soon
> > > > > > > > > > > > > be a
> > > > > > > > > > > > > > > > flurry of activity from excited new Ubuntuteros.
> > > > > Should
> > > > > > > that
> > > > > > > > > > > happen, I
> > > > > > > > > > > > > hope
> > > > > > > > > > > > > > > > we all step up and help where and when we can.
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > I think several people have put themselves down
> > as a
> > > > > > > contact
> > > > > > > > > on
> > > > > > > > > > > the
> > > > > > > > > > > > > wiki
> > > > > > > > > > > > > > > > page for certain parts of the state. I think it
> > would
> > > > > be
> > > > > > > great
> > > > > > > > > if
> > > > > > > > > > > we
> > > > > > > > > > > > > can
> > > > > > > > > > > > > > > > find a few people willing to be a contact in
> > each
> > > > > region -
> > > > > > > a
> > > > > > > > > > > contact
> > > > > > > > > > > > > to the
> > > > > > > > > > > > > > > > extent of willing to travel a short distance to
> > help
> > > > > > > someone
> > > > > > > > > get
> > > > > > > > > > > set
> > > > > > > > > > > > > up if
> > > > > > > > > > > > > > > > need be.
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > Any thoughts?
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > Thanks,
> > > > > > > > > > > > > > > > Jim
> > > > > > > > > > > > > > > >
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> > > > >
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> > > > > > > > --
> > > > > > > >
> > > > >
> > ---------------------------------------------------------
> > > > > > > > http://www.funnylookinhat.com
> > > > > > > > AIM: FunnyLookinHat
> > > > > > > > ICQ: 40145621
> > > > > > > > MSN: funnylookinhat at gmail.com
> > > > > > > > Jabber: funnylookinhat at gmail.com
> > > > > > > > IRC: irc.freenode.net
> > > > > > > >
> > > > >
> > ---------------------------------------------------------
> > > > > > > >
> > > > > > > > --
> > > > > > > > Ubuntu-us-co mailing list
> > > > > > > > Ubuntu-us-co at lists.ubuntu.com
> > > > > > > > Modify settings or unsubscribe at:
> > > > > > >
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > Ubuntu-us-co mailing list
> > > > > > > Ubuntu-us-co at lists.ubuntu.com
> > > > > > > Modify settings or unsubscribe at:
> > > > > > >
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > > > --
> > > > > >
> > ---------------------------------------------------------
> > > > > > http://www.funnylookinhat.com
> > > > > > AIM: FunnyLookinHat
> > > > > > ICQ: 40145621
> > > > > > MSN: funnylookinhat at gmail.com
> > > > > > Jabber: funnylookinhat at gmail.com
> > > > > > IRC: irc.freenode.net
> > > > > >
> > ---------------------------------------------------------
> > > > > >
> > > > > > --
> > > > > > Ubuntu-us-co mailing list
> > > > > > Ubuntu-us-co at lists.ubuntu.com
> > > > > > Modify settings or unsubscribe at:
> > > > >
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> > > > > >
> > > > >
> > > > >
> > > > >
> > > > > --
> > > > >
> > > > > Please avoid sending me Word or PowerPoint attachments.
> > > > > See
> > http://www.gnu.org/philosophy/no-word-attachments.html
> > > > > --
> > > > > Ubuntu-us-co mailing list
> > > > > Ubuntu-us-co at lists.ubuntu.com
> > > > > Modify settings or unsubscribe at:
> > > > >
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> > > > >
> > > > >
> > > >
> > > >
> > > > --
> > > > Nick Verbeck - NerdyNick
> > > > ----------------------------------------------------
> > > > NerdyNick.com
> > > > NerdyNick.org
> > > > NerdyNick.net
> > > > GamesAndBitches.com
> > > > SkeletalDesign.com
> > > > KemperBand.com
> > > >
> > > > --
> > > > Ubuntu-us-co mailing list
> > > > Ubuntu-us-co at lists.ubuntu.com
> > > > Modify settings or unsubscribe at:
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> > > >
> > >
> > >
> > > --
> > > ---------------------------------------------------------
> > > http://www.funnylookinhat.com
> > > AIM: FunnyLookinHat
> > > ICQ: 40145621
> > > MSN: funnylookinhat at gmail.com
> > > Jabber: funnylookinhat at gmail.com
> > > IRC: irc.freenode.net
> > > ---------------------------------------------------------
> > >
> > > --
> > > Ubuntu-us-co mailing list
> > > Ubuntu-us-co at lists.ubuntu.com
> > > Modify settings or unsubscribe at:
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> > >
> >
> >
> >
> > --
> >
> > Please avoid sending me Word or PowerPoint attachments.
> > See http://www.gnu.org/philosophy/no-word-attachments.html
> > --
> > Ubuntu-us-co mailing list
> > Ubuntu-us-co at lists.ubuntu.com
> > Modify settings or unsubscribe at:
> > https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
> >
> >
>
>
> --
> Nick Verbeck - NerdyNick
> ----------------------------------------------------
> NerdyNick.com
> NerdyNick.org
> NerdyNick.net
> GamesAndBitches.com
> SkeletalDesign.com
> KemperBand.com
>
> --
> Ubuntu-us-co mailing list
> Ubuntu-us-co at lists.ubuntu.com
> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-co
>

-- 
---------------------------------------------------------
http://www.funnylookinhat.com
AIM: FunnyLookinHat
ICQ: 40145621
MSN: funnylookinhat at gmail.com
Jabber: funnylookinhat at gmail.com
IRC: irc.freenode.net
---------------------------------------------------------