[ubuntu-uk] Packard Bell, what wonderful support!

Sean Miller sean at seanmiller.net
Fri May 10 09:01:15 UTC 2013

On 10 May 2013 09:51, Gareth France <gareth.france at gmail.com> wrote:

> Sorry? You don't seem to understand what I'm saying. No I don't trust my
> data with a stranger, that's one of the reasons I won't send the hard drive
> off. I already have a server to back up to, it's the good internet
> connection I lack. And why would anyone cringe reading that?

Why don't you mount your hard drive as an external one on your desktop PC
(as you are suggesting you will do whilst the laptop is away) and then copy
the data directly onto the fixed hard drive on that PC... then re-install
the Windows OS that was on the Packard Bell and send it to them with that

It's what I'd do.

Seems a MUCH simpler solution to me than taking out the hard drive and them
not fixing the issue... .

Seems to me, Gareth, that you're being deliberately obstructive in terms of
allowing them to fix your laptop under warranty... seems to me that they've
actually been quite helpful to you... I've had much worse, and I'd have
been very happy with the potential outcome of your support call.

Also, regarding 0845 a simple Google search pulls up this website
http://www.weq4u.co.uk/ which allows you to call a landline number (0333
5432111) and then when it answers type in an 0845 number and it'll
connect... so it isn't exactly rocket science, is it?

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