[ubuntu-uk] Packard Bell, what wonderful support!

William Anderson neuro at well.com
Fri May 10 00:16:39 UTC 2013

On Thu, May 9, 2013 at 11:04 PM, Phill Whiteside <PhillW at ubuntu.com> wrote:
> [snip]
> I'm not going to persue this 'argument'. Go work it out for your selves. I
> only pop in here rarely, the conversations from the last couple of threads
> enforce that.
> you are totally wrong in lambasting some one who has limited equipment to
> back up his own system for reasons you have:
> 1) No idea of
> 2) Have not asked.

This conversation was initially framed as "Packard Bell support suck,
and here's the proof so you can laugh at it".  Some unwarranted
insults aside, I think there has been some important best practice
advice offered here.  If you plan to run a business utilising any form
of computing device, and plan to store business critical data on
that/those device(s), you should additionally plan for and budget for
a backup solution.  You wouldn't stick company formation documents,
tax returns or customer invoices at the bottom of your rubbish bin in
the vain hope that your bin isn't collected and emptied, you'd put it
in a lock safe, storage box or filing cabinet, and you'd probably keep
copies, likely offsite, as well. Just In Case.  You should consider
data which your business relies upon with the same respect and duty of

> The ubuntu-uk LoCo needs to less concentrate on being approved each time as
> a LoCo and instead look into the issues people have and then actually work
> out why the "Simple" answers are not available to them.

Again, this "issue" is that someone received a budget class computer
from a low-tier manufacturer, and has expected a premium level of
customer support.  To expect that may not be unreasonable, but to be
confronted with budget-level support from a budget manufacturer is not
surprising, or uncommon.

> I'll give you a hint... I bought and shipped a replacement keyboard for a
> laptop to one of lubuntu testers.

Well done, community spirit at it's finest.

> Get of your high horse with infinate resources and actually help those with
> finite resourses, I'm saddened to see the attitude from this LoCo to such a
> person.

I did mention (over six and a half hours ago) that Gareth could ask
around to see if anyone locally or here on the list had anything to
spare to assist him.  Whether or not something has happened to that
effect off-list is unknown.  In addition, some very useful advice has
been given to assist Gareth in building up a backup solution or
procuring a very cheap solution to adding more storage.  I don't
believe it's unfair to offer a small measure of constructive criticism
in the same thread as some rather cheap shots were being taken towards
Packard Bell.

> @ Alan: Get this stupidity stopped

Down with that sort of thing. Careful now!


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