[ubuntu-uk] Packard Bell, what wonderful support!

Liam Proven lproven at gmail.com
Thu May 9 14:13:19 UTC 2013

On 9 May 2013 12:14, Gareth France <gareth.france at gmail.com> wrote:
> I don't have anything 500gb in size to do a full backup onto

I am sorry, but - WTF?

And you call yourself an IT technician? If you don't have anything to
backup onto, you're not a pro.

Secondly, any pro with 10% of a clue wouldn't buy Packard Bell and
wouldn't buy from Dixon's, but that is by the bye.

Thirdly, your disk is almost certainly not 100% full and therefore you
don't need ½TB of space.

Fourthly, their request for the unit complete is entirely reasonable
and by both refusing to call them, *and* refusing to supply the
machine entire and intact, you are being very unreasonable. Having
read your transcript, they seem to be doing everything to cooperate
while you refuse to. You are refusing to honour the terms of the
warranty, and as such, they are under no obligation to help you.

> and I'm not
> comfortable handing out my business' data at all.

So back it up - obviously as a pro, you'd have 3 full backups anyway
-- grandfather/father/son and all that -- but make another one for
safety - and remove it before returning the machine.

> I am confident a hard disk
> would not cause an overheating issue like I am experiencing and even if it
> did then that can be addressed once no other issue is found.

You're asking for a warranty repair. /They/ decide the fault, not you.

> Their main reason for wanting the drive appears to be so that they can run
> their (no doubt windows only) diagnostic software on it.

This is perfectly reasonable and fair. That is the OS that they
supplied, as well.

> And my biggest
> issue with this is that by setting themselves up with nothing but expensive
> phone numbers

This is drivel. It took me 5sec to find their geographical number. You
are playing foolish games.

>   I've been having this month long conversation with them which
> quite frankly would take less than 5 minutes over the phone.

So stop playing silly buggers and phone them.

>  I really do
> have better things to do with my time.

Not from your transcript, you don't.

> Especially when I spend an entire day
> in waiting for collection only to find they haven't given me the account
> number for it!

You are being beyond unreasonable with them. I cannot blame them at all.

Liam Proven • Profile: http://lproven.livejournal.com/profile
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