[ubuntu-uk] Packard Bell, what wonderful support!

Gareth France gareth.france at gmail.com
Thu May 9 11:14:07 UTC 2013

On 09/05/13 12:07, Colin Law wrote:
> On 9 May 2013 11:53, Gareth France <gareth.france at gmail.com> wrote:
>> I thought I would just bring the experiences I'm having with Packard Bell /
>> Acer to everyone's attention. I've been unhappy with my laptop since the day
>> I got it and it seems to be falling apart very rapidly. I have been trying
>> to get it looked at but it's like pulling teeth!
> I am not sure you are being entirely fair in refusing to return the
> disc.  Supposing, for example, the overheating is due to a faulty
> disk.  If the data is important to you then you must already have a
> backup (particularly if the machine is unreliable).  Can you not
> simply delete (or encrypt) the sensitive data?
> I very much fear that if you do not send the disc then you will be
> leaving them the option of saying that they cannot find the problem
> and that because you did not send the disc they cannot be held
> responsible.  Remember also that under your common law rights (and I
> guess under the warantee) that they will have the option of replacing
> the machine rather than repairing it, in which case they would replace
> the disc.
> Colin
I don't have anything 500gb in size to do a full backup onto and I'm not 
comfortable handing out my business' data at all. I am confident a hard 
disk would not cause an overheating issue like I am experiencing and 
even if it did then that can be addressed once no other issue is found.

Their main reason for wanting the drive appears to be so that they can 
run their (no doubt windows only) diagnostic software on it. And my 
biggest issue with this is that by setting themselves up with nothing 
but expensive phone numbers I've been having this month long 
conversation with them which quite frankly would take less than 5 
minutes over the phone. I really do have better things to do with my 
time. Especially when I spend an entire day in waiting for collection 
only to find they haven't given me the account number for it!

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