[ubuntu-uk] Dixons/PC World response .....

Jones, Victor Victor.Jones at flightsafety.com
Wed May 1 12:55:24 UTC 2013

Date: Tue, 30 Apr 2013 17:06:56 +0100
From: Barry Drake <ubuntu-advertising at gmx.com>
To: ubuntu-uk <ubuntu-uk at lists.ubuntu.com>
Subject: [ubuntu-uk] Dixons/PC World response .....

After a lot of contact making, including two opposing e-mails from the support team, I got the following response after copying in the CEO for the group. This seems to represent the official policy of Currys, PC World, Dixons.co.uk and Pixmania.com

The message title was: DIX1928366CR, RE: very mixed response ..... and includes the following paragraph:

"For the pre-loaded Linux operating system on the product, the manufacturers directly provide technical support. For PC peripherals such as printer there is an option for customer to download drivers for different operating system like Windows, Linux and MAC. We would recommend customer to check or ask the store whether these drivers are available from the manufacturer direct. Our store endeavour to provide any assistance of different versions of operating system, however, this cannot be guaranteed all the time. I have logged your complaint under reference CC2000722. Mohammed Gulfraz - The KNOWHOW? Team." Dated 29th April.

It might be good if list members could test this out at their local branch by asking which peripherals do support Linux, and making a complaint if the branch is opposed to giving this information.

Kind regards, Barry.


Good Job.   Raising awareness of Linux among retail companies is a long slog - with perseverance they'll slowly get the message that customers want alternatives.   Kudos to you for pursuing it.

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