[ubuntu-uk] Sorely disappointed with U1 Music Store

[Dave Morley]

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On 17/04/13 19:57, Bill Baker wrote:
> On Wed, 2013-04-17 at 06:56 -0400, Penelope Stowe wrote:
>> I wonder if it would be useful to file a bug suggesting that
>> error messages in the music store (if possible, only when the
>> error comes during an actual purchase) include a recommendation
>> to check with your bank to see if money has been withdrawn before
>> re-attempting your purchase? I don't actually think many of the
>> target end users for Ubuntu would think about checking to see if
>> the money's been withdrawn before trying again. Most of them
>> aren't going to come say anything on an Ubuntu list or file a
>> bug; they'll just take their money elsewhere. I'm not a
>> programmer so I don't know if it would be feasible to only 
>> include it in errors where someone was in process of purchasing
>> when the error occurred, but it might be worth having in general
>> in the music store if it can't be set more specifically. I've
>> certainly used websites that put that suggestion in when an error
>> occurs during a purchase.
>> 
> Suggestion: "payment has been requested but currently there is an
> error downloading your purchase. Please contact xxx at xxx" might have
> been the the more sane option - and, surely, a programmable error
> check/trap?
> 

Yeah the issue here is we don't own the entire stack so if we don't
receive an error we can't act on it.  However I have suggested adding
the link to the support forms in the error message itself. So thanks
for raising that.

- -- 
You make it, I'll break it!

I love my job :)
http://www.ubuntu.com
http://www.canonical.com
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