[ubuntu-uk] What aren't we doing? What should we be doing?

scoundrel50a scoundrel50a at gmail.com
Fri Jun 24 18:48:44 UTC 2011

On 24/06/11 17:47, Avi Greenbury wrote:
> Ronnie Tucker wrote:
>> How about a site/page where people who have Ubuntu installed could go
>> for help. This site/page would have volunteers logged in and waiting for
>> folks needing help. When the person needing help types something into a
>> text box on the page, or picks a problem from a list, the volunteers who
>> are all logged in would get an audible ping. First one to click a big
>> 'I'll help!' button gets to help the person. The click idea (rather than
>> being assigned a person) is that if someone wanted help with servers
>> then I wouldn't click as I'm clueless about servers. Anyway, the first
>> thing the helper would do is guide the person (in text chat) on how to
>> enable remote access. Once that's done the helper can text chat while
>> visually showing the person how to do whatever it is they need help 
>> with.
>> Taking it a step further could be that the helper could Skype the person
>> (if available on both ends), or have the site SMS (text) volunteers to
>> say that there's someone needing help, but no helpers logged in. There
>> are Android/iPhone apps that allow receiving 'texts' through data, so it
>> wouldn't cost anything to send the texts (in theory).
>> I'd certainly stay logged into the page and help folks.
> This sounds a lot like IRC but without the peer review.
> Either way, I think a current problem at the minute is the amount of 
> places there are to go for help with Ubuntu - I'm not convinced yet 
> more are needed.

Well, like I said, I thought it was something that could better utilise 
the time spent with each person, not the amount of people available, 
which personally I think is a huge difference......

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