[ubuntu-uk] I'm new

[alan c]

On 29/07/11 12:35, Matthew Daubney wrote:
> Hi Alan,
> 
> While it is true the general issue has been stated, in order to properly
> assess what that specific user may see as "technical" and "not technical"
> really depends on the person. If we can get together some examples of where
> we have gone wrong we can assess each one and figure out how best to treat
> that kind of situation in the future. I'm more than happy to try and do a
> session at some point with interested peeps on how to deal with different
> levels.of technical people, but before we can quantify where the issue is we
> can't make that decision properly. I'm not saying there isn't a problem, I'm
> asking for more.information to properly assess how we can improve this
> situation. If it didn't come across that way I apllogise.
> 
> Thanks,
> 
> Matt Daubney

Hi Mat
Thanks for being so gracious. I think I must have been in particularly
controversial mood.
:-)
alan


> On Jul 28, 2011 11:44 PM, "alan c" <aeclist at candt.waitrose.com> wrote:
>> Mat
>> It has been said *clearly* what went wrong!
>>
>>>> "The chap on the [irc] who's responded to my plea for help has
>>>> just given me technical jargon answers I simply don't understand and
>>>> he's putting me off Ubuntu."
>>
>> The subject did not 'understand'. You will not see that from logs, but
>> you will get it, and *have* got if from their own quote.
>>
>> FWIW I am a ferociously active supporter of Ubuntu and currently also
>> paid up in FSF, but I have only four times used irc seriously, only
>> once every two years on average. I use ubuntuforums very frequently,
>> giving and receiving help (more than 1000 posts).
[...]
-- 
alan cocks
Ubuntu user