[ubuntu-uk] I'm new
pmgazz at gmx.co.uk
Fri Jul 29 13:18:28 UTC 2011
On 29/07/11 09:51, Barry Drake wrote:
> On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
>> and gave up. There may be a procedural way to help to avoid this, but
>> the range of level of support from location of the 'any key' through
>> to fluent terminal use is vast.
> I was very impressed by the support from Virgin broadband. I had
> upgraded my non-techie sister to Ubuntu and the ancient USB modem was
> unsupported. Virgin kindly agreed to sent a wi-fi router FOC. They
> sent a letter with it with setting up instructions, but we couldn't
> connect. The support person I spoke to was fantastic. He started
> giving very clear instructions in a totally non-technical and very slow
> way. As soon as he realised I was a bit more technical, he switched
> modes. I'll have to get on IRC and lurk and see if I can emulated this
> approach. Maybe I could write a procedure.
> Oh, the problem turned out to be that Virgin had written the wrong
> password in their letter: the correct one was the old one that we all
> knew. Should have had the sense to try it.
> And Virgin NEVER said 'we don't support Linux'!!!!
> Regards, Barry.
Agreed Barry - that's the sort of thing we always try (and don't always
succeed) - she hasn't turned up this morning when she was supposed to
bring in her laptop - I suspect it's a driver problem on an older
laptop. If/when she does turn up, I'll get more details of when she was
in the channel and what was said.
Should I be sending people to the ubuntu-beginners channel instead?
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