[ubuntu-uk] I'm new

[Paula Graham]

On 29/07/11 09:51, Barry Drake wrote:
> On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
>> and gave up. There may be a procedural way to help to avoid this, but
>> the range of level of support from location of the 'any key' through
>> to fluent terminal use is vast.
> I was very impressed by the support from Virgin broadband.  I had
> upgraded my non-techie sister to Ubuntu and the ancient USB modem was
> unsupported.  Virgin kindly agreed to sent a wi-fi router FOC.  They
> sent a letter with it with setting up instructions, but we couldn't
> connect.  The support person I spoke to was fantastic.  He started
> giving very clear instructions in a totally non-technical and very slow
> way.  As soon as he realised I was a bit more technical, he switched
> modes.  I'll have to get on IRC and lurk and see if I can emulated this
> approach.  Maybe I could write a procedure.
>
> Oh, the problem turned out to be that Virgin had written the wrong
> password in their letter: the correct one was the old one that we all
> knew.  Should have had the sense to try it.
>
> And Virgin NEVER said 'we don't support Linux'!!!!
>
> Regards,		Barry.
Agreed Barry - that's the sort of thing we always try (and don't always 
succeed) - she hasn't turned up this morning when she was supposed to 
bring in her laptop - I suspect it's a driver problem on an older 
laptop. If/when she does turn up, I'll get more details of when she was 
in the channel and what was said.

Should I be sending people to the ubuntu-beginners channel instead?

Paula