[ubuntu-uk] I'm new

[Barry Drake]

On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
> and gave up. There may be a procedural way to help to avoid this, but
> the range of level of support from location of the 'any key' through
> to fluent terminal use is vast.

I was very impressed by the support from Virgin broadband.  I had
upgraded my non-techie sister to Ubuntu and the ancient USB modem was
unsupported.  Virgin kindly agreed to sent a wi-fi router FOC.  They
sent a letter with it with setting up instructions, but we couldn't
connect.  The support person I spoke to was fantastic.  He started
giving very clear instructions in a totally non-technical and very slow
way.  As soon as he realised I was a bit more technical, he switched
modes.  I'll have to get on IRC and lurk and see if I can emulated this
approach.  Maybe I could write a procedure.

Oh, the problem turned out to be that Virgin had written the wrong
password in their letter: the correct one was the old one that we all
knew.  Should have had the sense to try it.

And Virgin NEVER said 'we don't support Linux'!!!!

Regards,		Barry.
-- 
Barry Drake is a member of the the Ubuntu Advertising team.
http://ubuntuadverts.org/