[ubuntu-uk] Ubuntu - Wrong Direction?

[scoundrel50a]

On 02/12/11 13:55, Avi Greenbury wrote:
> paul sutton wrote:
>
>> I am sure if you got to Microsoft or Apple or any other BIG player you
>> get a fast response.  This is the business world i guess people want a
>> quick response.
> Only if you pay them for it; Canonical sell that sort of support
> contract, too.
>
But that paid support (the one that costs £80 odd) in Canonical, has a 3 
day waiting for non important answers, so you could be needing help, ask 
a question, it could take up to three days to answer, depending on what 
they class as a non important question, you answer it, and it could take 
another 3 days to get an answer with, and so you could be waiting weeks 
to get something done. If you are prepared for a long wait then its 
worth paying.....