[ubuntu-uk] Ubuntu - Wrong Direction?

Gareth France gareth.france at gmail.com
Fri Dec 2 14:40:09 UTC 2011

>  But that paid support (the one that costs £80 odd) in Canonical, has a 3
> day waiting for non important answers, so you could be needing help, ask a
> question, it could take up to three days to answer, depending on what they
> class as a non important question, you answer it, and it could take another
> 3 days to get an answer with, and so you could be waiting weeks to get
> something done. If you are prepared for a long wait then its worth
> paying.....

I have been waiting since 14th November for a response to queries which my
business hinges on. If I could pay £80 and get a 3 day turn around instead
then it's a bargain!
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