[ubuntu-uk] Ubuntu - Wrong Direction?

paul sutton zleap at zleap.net
Fri Dec 2 11:58:58 UTC 2011

On 02/12/11 11:53, Alan Bell wrote:
> On 02/12/11 11:17, Gareth France wrote:
>>     The attitude of Canonical is so poor - so many users have been
>>     saying what they want; they've ignored,
>> Examples?
>> I do agree with essentially everything you say Alan but as you may
>> know I recently set myself up selling Ubuntu systems over the net and
>> at computer fairs. I have a number of issues I need clarifying in
>> regard to copyright, POS marketing materials and any support
>> Canonical may provide to end retailers. I have contacted the correct
>> departments many times but I'm being ignored.
>> So they're human, and they have flaws which need to be worked on, but
>> they can't please us all.
> Canonical don't support individual retailers without partner
> agreements (not that they do much if you are a partner) and they don't
> support end users without support contracts.
> they do sell some level of support
> http://shop.canonical.com/index.php?cPath=41
> http://shop.canonical.com/index.php?cPath=31
> and importantly they have set up a global structure of Local Community
> teams, which this is one of. If you want to introduce Ubuntu to more
> than a hundred desktops (preferably a couple of thousand) then
> professional services team would be interested (give me a shout, I can
> put you in touch with the right people). If you are selling computers
> and want to pre-install Ubuntu then the OEM team might be interested
> if you are getting them made in volumes of tens of thousands or more
> in the far East. For less than that it is community based support
> through the LoCo team, and don't depend on fast responses from
> Canonical for anything.
> Alan

I am sure if you got to Microsoft or Apple or any other BIG player you
get a fast response.  This is the business world i guess people want a
quick response.

so lets push the loco teams.  (see my other post on posters)




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