[ubuntu-uk] Improving Support

[Alan Bell]

John Stevenson wrote:
> On 7 June 2010 20:10, Will Bickerstaff <will at thebickerstaffs.net
> <mailto:will at thebickerstaffs.net>> wrote:
>
>     James,
>
>     bringing launchpad to the desktop is a really cool idea. When I think
>     about what would motivate me more to help, finding things I can help
>     with is probably top of the list. There are a hundred different places
>     to help out, forums, irc, launchpad etc. And I can spend hours
>     trawling
>     them all to find something I can help with.
>
>     If some small app new what I used regularly and what hardware I was
>     using then prompted me with related support questions then I would
>     almost definitely be answering a lot more.
>
>
> Isn't there already some bug-buddy application in Gnome if something
> crashes, helping you report a bug?  Could this be extended?
>
that would be apport, which is there in the development cycle but not
installed in the final release (no, I am not quite sure of the rationale
for this)
> I like the idea of something than can gather the basic information of
> the system and ask for some standard information to help with
> support.  However, I know after using certain database companies
> support website that too many questions or unclear questions can be a
> real turn off.
>
> Just having a page on a site about how to ask for support would be a
> big help to many people.
well you will be pleased to know there is such a page!
here http://ubuntu-uk.org/
here http://www.ubuntu.com/support
here https://wiki.ubuntu.com/SupportSolutionsGuidelines
here https://wiki.ubuntu.com/SupportTeam
here https://help.ubuntu.com/
here https://answers.launchpad.net/ubuntu
here http://ubuntuforums.org/
here http://www.ubuntu.com/support/services
and now here
http://www.canonical.com/enterprise-services/ubuntu-advantage/overview

Alan.