[ubuntu-uk] Improving Support

[John Stevenson]

On 7 June 2010 20:10, Will Bickerstaff <will at thebickerstaffs.net> wrote:

> James,
>
> bringing launchpad to the desktop is a really cool idea. When I think
> about what would motivate me more to help, finding things I can help
> with is probably top of the list. There are a hundred different places
> to help out, forums, irc, launchpad etc. And I can spend hours trawling
> them all to find something I can help with.
>
> If some small app new what I used regularly and what hardware I was
> using then prompted me with related support questions then I would
> almost definitely be answering a lot more.
>

Isn't there already some bug-buddy application in Gnome if something
crashes, helping you report a bug?  Could this be extended?

I like the idea of something than can gather the basic information of the
system and ask for some standard information to help with support.  However,
I know after using certain database companies support website that too many
questions or unclear questions can be a real turn off.

Just having a page on a site about how to ask for support would be a big
help to many people.
-
John Stevenson
jr0cket.com
leanagilemachine.com
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