[ubuntu-uk] Viral Videos - Who's actually interested?....Just another thought....

[Johnathon Tinsley]

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John Matthews wrote:
> I am getting excited and worked up with the rest of you about the 
> impending rush on  advertising Ubuntu to get more people to use it, plus 
> the courses that are being set up, but I seem to remember getting my 
> little netbook, with Linux Lite on it, that was sold by one of the large 
> electronics companies on the high street. The guy there said to me, you 
> know you will bring it back dont you. Everybody else has, they cant 
> connect to their internet. I heard a lot about Linux computers being 
> taken back because people couldnt work out how to use them, the  shops 
> didnt even ask what was up in the end, they just  credited them.  That 
> was last year.
> 
> Has anybody thought about how they are going to make it so that it can 
> be easier to set the machine up, when its first opened? Plus, has 
> anybody thought, who and how if there is an increase in Linux users, a 
> help format is going to be set up, so that people can get immediate 
> help, if needed, because it will be immediate help that people will 
> want, not sometime later, but there and then, they wont wait, and its no 
> good saying, 'those of us who are on these forums and e-mail groups have 
> other jobs and we do this for nothing, that wont be good enough'. people 
> wont accept that. You could be doing Ubuntu a world of good, with all 
> this new advertising and enthusiasm, but you could ruin it for good, if 
> there is no sufficient help after sales.
> 
> Just a thought.
> 

Should we create a helper program, with a launcher on the desktop, (or
favourites list in UNR) which offers to guide users through the basics
of getting their system online, and then getting help from the ubuntu
community?

It would have to be quite comprehensive to deal with the UK standard
types of internet connectivity, wifi keys, ethernet cable, adsl modem, etc..

Johnathon

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