[ubuntu-uk] Broadband and hosting reccomendations
rob at esdelle.co.uk
Thu Jun 4 10:28:27 BST 2009
Sean Miller wrote:
> I was with Pipex before I moved and have had great trouble cancelling
> them - they keep billing me at the old address, despite written
> confirmation I'm no longer there and receiving any service. Their
> computers say "if you don't pay we'll cut you off" and their call
> centre won't acknowledge that if I'm not there I DON'T CARE if they
> do, as they already did. It's a nightmare - and the "cancellation
> line" is a premium rate number which doesn't get answered for 30
> minutes "You are in a queue - we will get to you when we will, but in
> the meantime please be assured that your 20p/minute contribution to
> our Christmas Party is very important to us".
That matches what I've heard about Pipex and Tiscalli, IIRC Nildram and
possibly Freedom 2 Surf are owned by them too. Shame really as years
ago Pipex were one of the good ISPs.
> So avoid Pipex/Tiscali like the plague for now. Wife is with Talk
> Talk and appears to be happy, so perhaps the Carphone Warehouse will
> improve their service - or perhaps they'll destroy Carphone Warehouse.
> That is to be seen.
With any luck Carphone Warehouse will turn them around. Okay Carphone
Warehouse aren't the best ISP either the few people I know who have
connections with them don't seem to have many problems.
> I am with BE Broadband (http://beunlimited.co.uk) now and I'm getting
> speeds in excess of 8mbps (I've paid only for the 8mbps option,
> apparently the line could do 16mbps) for about £12.50/month and I'm
> very happy. They tried to charge me a connection fee but I phoned
> them on their freephone number and they apologised profusely and
> refunded them - that's customer service!!
The only problem I find with Be is that you have to be connected to an
exchange that they have their equipment installed in. I've heard they
are pretty good and you can get some good offers from Be and especially
O2 via Quidco (a visit to the O2 section on the ThinkBroadband.com
forums is useful as there is someone in there who collates the offers
that Be and O2 have and sometimes you can get cashback which covers most
of the broadband fees (some people were getting the equivalent of about
9 months free after cashback!). Plus if you're an O2 mobile customer
(either contract or Pay As You Go spending £10 every 3 months) you can
also save money on O2 broadband. The only problem is if your exchange
has their equipment. I'd say if you wanted to go down the O2 route read
the ThinkBroadband.com forums first as O2 offer LLU connections which
are pretty good and O2 Access (for those who can't get the LLU service)
and that is pretty bad.
If you have a look at SamKnows.com on the exchange search you should be
able to find out what is available on your exchange. On my local
exchange I have the choice of BT (or any ISP who uses BT Wholesale) or
Talktalk LLU but some of the bigger exchanges may have 2 or 3 providers
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